Outlet Operations Leader

Restoration Hardware • South Jordan, UT

5d

About The Position

RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. Partnering with cross-functional teams, this role drives operational excellence, safeguards inventory accuracy, and upholds the highest safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences.

RH Outlets play a vital role in the company’s integrated ecosystem, offering an elevated experience in the home furnishings space. They curate beautifully crafted discontinued, returned, and slightly imperfect items, extending the life of RH designs and connecting the brand to a broader audience.

Requirements

• At least 2 years of leadership experience in retail, preferably in home furnishings.
• Exceptional analytical, problem-solving, and decision-making skills.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
• Experience with inventory management systems and processes.
• Adaptable and resilient, with a solutions-focused approach to change and challenges.
• Flexibility to work a dynamic schedule across all operational hours.
• Ability to lift and move items in excess of 100 lbs. using proper equipment and safety techniques.
• Ability to maneuver throughout the sales floor and stockroom.
• Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing.

Responsibilities

• Train the stock team to uphold safety protocols and inventory policies, fostering accountability and operational excellence.
• Oversee receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
• Safeguard inventory integrity by ensuring merchandise is properly tagged and monitoring operational metrics, including inventory accuracy and processing timelines, to drive continuous improvement.
• Direct the release of product to third-party delivery partners and customers, ensuring accuracy and exceptional service standards.
• Authorize and manage the destruction of products designated as marked out of stock (MOS) in compliance with company policies.
• Ensure operational interactions with customers and delivery partners reflect company service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed