Outlet Operations Leader

Restoration Hardware

3d

About The Position

RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of outlet operations. The role partners with cross-functional teams to drive operational excellence, safeguard inventory accuracy, and uphold high safety standards. The successful candidate motivates and develops the team, champions quality, inspires collaboration, and empowers employees to deliver extraordinary customer experiences.

RH Outlets offer an elevated luxury-value experience and curate discontinued, returned, and slightly imperfect home furnishings. They extend the life of RH designs and connect the brand with a broader audience.

Requirements

• At least 2 years of leadership experience in retail, preferably in home furnishings.
• Exceptional analytical, problem-solving, and decision-making skills.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
• Experience with inventory management systems and processes.
• Adaptability and resilience, with a solutions-focused approach to change and challenges.
• Flexibility to work a dynamic schedule across all operational hours.
• Ability to lift and move items in excess of 100 lbs. using proper equipment and safety techniques.
• Ability to maneuver throughout the sales floor and stockroom.
• Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing.

Responsibilities

• Train the stock team to uphold safety protocols and inventory policies, fostering accountability and operational excellence.
• Oversee merchandise receipt, processing, and movement from truck to storage to sales floor, ensuring accuracy, efficiency, and customer readiness.
• Safeguard inventory integrity by ensuring merchandise is properly tagged and monitoring operational metrics, including inventory accuracy and processing timelines, to drive continuous improvement.
• Direct product releases to third-party delivery partners and customers, ensuring accuracy and exceptional service.
• Authorize and manage destruction of products designated as marked out of stock (MOS) in compliance with company policies.
• Ensure operational interactions with customers and delivery partners reflect company service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed