Outlet Operations Leader

Restoration Hardware • San Jose, CA

3d

About The Position

RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure seamless outlet operations. Working with cross-functional teams, this role drives operational excellence, protects inventory accuracy, and maintains high safety standards. The leader champions quality, collaboration, and a strong customer experience.

RH Outlets offer an elevated luxury-value experience through a curated selection of discontinued, returned, and slightly imperfect home furnishings. With more than 40 locations across North America and Europe, the Outlets extend the life of RH designs and make them accessible to a broader audience.

Requirements

• At least 2 years of leadership experience in retail, preferably in home furnishings.
• Exceptional analytical, problem-solving, and decision-making skills.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
• Experience with inventory management systems and processes.
• Adaptability and resilience, with a solutions-focused approach to change and challenges.
• Flexibility to work a dynamic schedule across all operational hours.
• Ability to lift and move items in excess of 100 lbs. using proper equipment and safety techniques.
• Ability to maneuver throughout the sales floor and stockroom.
• Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing.

Responsibilities

• Train the stock team to follow safety protocols and inventory policies, fostering accountability and operational excellence.
• Oversee merchandise receipt, processing, and movement from truck to storage to sales floor, ensuring accuracy, efficiency, and customer readiness.
• Protect inventory integrity by ensuring merchandise is properly tagged and monitoring operational metrics, including inventory accuracy and processing timelines, to drive continuous improvement.
• Direct product release to third-party delivery partners and customers, ensuring accuracy and exceptional service.
• Authorize and manage destruction of products designated as marked out of stock (MOS) in compliance with company policies.
• Ensure operational interactions with customers and delivery partners reflect company service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed