Outlet Operations Leader

RH Restoration Hardware • San Jose, CA

3d • $23 - $31

About The Position

RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. The role partners with cross-functional teams to drive operational excellence, safeguard inventory accuracy, uphold safety standards, and help teams deliver extraordinary customer experiences. RH Outlets offer an elevated luxury-value experience and curate discontinued, returned, and slightly imperfect home furnishings.

Requirements

• At least 2 years of leadership experience in retail; home furnishings experience is preferred.
• Exceptional analytical, problem-solving, and decision-making skills.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
• Experience with inventory management systems and processes.
• Adaptability and resilience, with a solutions-focused approach to change and challenges.
• Flexibility to work a dynamic schedule across all operational hours.

Nice To Haves

• Retail leadership experience in home furnishings.

Responsibilities

• Train the stock team to follow safety protocols and inventory policies, fostering accountability and operational excellence.
• Oversee merchandise receipt, processing, and movement from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
• Safeguard inventory integrity by ensuring merchandise is properly tagged and monitoring operational metrics, including inventory accuracy and processing timelines, to drive continuous improvement.
• Direct product releases to third-party delivery partners and customers, ensuring accuracy and exceptional service.
• Authorize and manage destruction of products designated as marked out of stock (MOS), in compliance with company policies.
• Ensure operational interactions with customers and delivery partners reflect company service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed