Outlet Team Leader

Best Buy • Pineville, NC

3d

About The Position

The Outlet Team Leader supports the Outlet Manager with the day-to-day operation of an Outlet Center, including operations, merchandising, inventory, sales, and customer experience. The role assists with implementing sales plans, advancing company sales priorities, monitoring business results, and carrying out sales action plans to sell open-box products while minimizing margin erosion. The Outlet Team Leader coaches and mentors the Outlet team to deliver exceptional customer experiences and achieve business results.

Requirements

• At least 1 year of sales or service experience, sales or customer service experience, or experience in a related field.
• Prior experience coaching others and providing feedback.
• Ability to carry, lift, push, or pull up to 75 lbs, with or without reasonable accommodation.

Nice To Haves

• At least 1 year of leadership or supervisory experience, including providing daily work direction, scheduling tasks, and performance management.
• At least 6 months of experience selling complete solutions in a retail environment.
• Experience providing sales training and mentorship to team members.
• Previous experience in asset protection or safety training.
• Previous experience in logistics, transportation, or inventory management.
• Prior experience in account reconciliation or cash handling.

Responsibilities

• Support day-to-day Outlet operations, including sales, merchandising, inventory, services, and other store operations.
• Coach and mentor the Outlet team to build a team-based sales culture focused on customer and financial goals.
• Help drive key performance indicators in support of store revenue, margin, and NOP goals.
• Help lead Outlet sales and store business rhythms in partnership with the Outlet Manager.
• Help drive NPS results and sales through direct customer interactions and support for team members’ customer interactions.
• Assist the Outlet Manager with sales plans, company sales priorities, business-result monitoring, and sales action plans for open-box products.

Benefits

• Competitive pay
• Employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being
• Leaves of absence and potential pay sources, subject to eligibility
• Paid time off for eligible employees, based on work location, employment status, salary or hourly status, and years of service
• Incentive pay for certain eligible roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed