Outlet Team Leader

Best Buy • Pineville, NC

4d • Onsite

About The Position

The Outlet Team Leader supports the Outlet Manager with the day-to-day operation of an Outlet Center, including operations, merchandising, inventory, sales, services, customer experience, and coaching and mentoring the Outlet team. The role helps implement sales plans and company sales priorities, monitor business results, and carry out sales action plans to sell open-box products while minimizing margin erosion. The Team Leader coaches and mentors the sales team to deliver exceptional customer experiences and business results.

Requirements

• At least 1 year of sales or service experience, or 1 year of sales or customer service experience or a related field.
• Prior experience coaching and providing feedback to others.
• Ability to carry, lift, push, or pull up to 75 lbs, with or without reasonable accommodation.

Nice To Haves

• 1 year of leadership or supervisory experience, including providing daily work direction, scheduling tasks, and performance management.
• 6 months of experience selling complete solutions in a retail environment.
• Experience providing sales training and mentorship to other team members.
• Previous experience in asset protection or safety training.
• Previous experience in logistics, transportation, or inventory management.
• Prior experience in account reconciliation or cash handling.

Responsibilities

• Support Outlet operations that enable positive customer and employee experiences.
• Support the day-to-day activities of running the Outlet store, including sales, merchandising, inventory, services, and operations.
• Coach and mentor the Outlet team to build a strong sales culture focused on customer and financial goals through teamwork.
• Help drive positive outcomes for key performance indicators supporting store revenue, margin, and NOP goals.
• Help lead Outlet sales and store business rhythms in partnership with the Outlet Manager.
• Help drive NPS results and sales through direct customer interactions and support for team members' customer interactions.
• Assist the Outlet Manager with implementing sales plans, company sales priorities, monitoring business results, and sales action plans for open-box products.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, based on eligibility.
• Paid time off for eligible full-time and part-time employees, subject to applicable conditions.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed