Leader, Sales Operations
About The Position
As a Leader of Sales Operations, you will serve as a trusted advisor to sales leaders on go-to-market strategy and decisions, including sales coverage, capacity, plays, and tactics across teams. You will support annual planning, including territory design and quota setting for a division of the Americas sales organization. You will streamline the end-to-end sales process to remove bottlenecks and improve productivity using AI, automation, Salesforce, and reporting systems. You will build and maintain Salesforce and other business intelligence dashboards to analyze sales performance, pipeline health, and forecast accuracy, and use operational insights to advise leadership. The role owns the end-to-end sales forecasting process, establishes a strong operating cadence for operational excellence, and works with cross-functional teams to align on strategy, revenue architecture, and change management. As a people leader, you will mentor your team and foster a collaborative environment.
Requirements
- At least 5 years of experience in Sales Operations, Business Operations, or a related function.
- Bachelor’s degree in Business, Marketing, or equivalent practical experience.
- Experience using CRM software such as Salesforce, spreadsheet applications, and business intelligence tools such as Tableau for reporting and analysis.
- Experience analyzing complex data sets, interpreting performance metrics, and translating insights into actionable business strategies.
- Experience managing multiple projects, prioritizing tasks, and presenting findings to technical and non-technical audiences.
Nice To Haves
- Experience leading and mentoring a team of sales operations professionals.
- Demonstrated ability to drive change management initiatives within a large sales organization.
- Experience designing and implementing revenue architecture and strategic planning frameworks.
- Advanced knowledge of sales forecasting methodologies, quota setting, and territory design optimization.
- Proven track record of fostering cross-functional collaboration to achieve operational excellence.
Responsibilities
- Advise sales leaders on go-to-market strategy and decisions, including sales coverage, capacity, plays, and tactics.
- Support annual planning, including territory design and quota setting for a division of the Americas sales organization.
- Streamline the end-to-end sales process to eliminate bottlenecks and increase productivity using AI, automation, Salesforce, and reporting systems.
- Build and maintain dashboards in Salesforce and other business intelligence tools to analyze sales performance metrics, pipeline health, and forecast accuracy.
- Integrate operational insights and advise leadership.
- Own the end-to-end management of the sales forecasting process.
- Establish a strong operating cadence for operational excellence.
- Work with cross-functional teams to align on strategy, revenue architecture, and change management initiatives.
- Mentor the team and foster a collaborative environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Paid birthday off
- Paid year-end holiday shutdown
- Personal wellness days
- Flexible vacation time off program for eligible exempt employees
- Paid vacation time for non-exempt employees
- Paid sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales roles
- Performance-based incentive pay for employees on sales plans
- Potential Cisco restricted stock unit grants
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What This Job Offers
Job Type
Full-time
Career Level
Manager
