Sales Operations Lead

Braze•New York, NY

1d•$94,000 - $147,000•Hybrid

About The Position

The Sales Operations Lead serves as the operational and analytical partner to Braze’s Global Account Management and AI Sales leadership team. The role owns the planning, process, and data foundations that support scalable expansion, combining hands-on operational execution with strategic work to improve systems and build for continued growth. The position owns annual territory and account-assignment planning, supports coverage and rules-of-engagement alignment across sales teams, and develops capacity, headcount, and quota scenarios in partnership with Finance and Sales Leadership. It also runs operating cadences, documents repeatable processes, leads cross-functional process improvements, defines performance metrics and reporting, analyzes business trends, and supports forecasting and forecast-data quality. The role also works with Sales Operations leaders and an in-house AI architect team to identify, design, implement, and measure AI-enabled workflows that automate manual work and improve efficiency across Global Account Management and AI Sales.

Requirements

Bachelor’s degree in a quantitative or business-oriented field, or equivalent practical experience.
At least 6 years of experience in Go-to-Market Operations, Sales Strategy and Operations, or Revenue Operations at a high-growth B2B SaaS company.
Technically savvy, with a solid understanding of Salesforce flows and automations; able to translate business needs into requirements and own prioritization with Business Systems.
Hands-on experience with sales technology tools such as Clay, ZoomInfo, Clari, Gong, Outreach, or Fullcast.
Proficiency with Google Sheets and BI tools such as Tableau or Looker, including experience building dashboards from scratch.
Comfort using AI tools to accelerate analysis, data cleaning, and reporting, and curiosity about removing manual work from Sales Operations processes with AI.
Strong analytical and problem-solving skills, attention to detail, and ability to make data-driven decisions.
Excellent stakeholder-management skills, including presenting insights and their implications to senior sales leaders, building trust quickly, and using data to push back when needed.
Ability to create structure and processes where none existed, and to take ownership of strategy and outcomes.

Nice To Haves

Experience with overlay or specialist sales models.
Experience supporting a global team across regions.

Responsibilities

Own the annual territory and account-assignment process for Global Account Management and AI Sales, ensuring accuracy and equitability and recommending structures that support focus and realistic attainment.
Collaborate with regional Sales Operations leaders to align coverage and rules of engagement between Account Management, AI Sales, and Account Executives, including account assignment, crediting, and handoffs.
Build capacity models translating growth targets into global headcount, coverage, and quota scenarios.
Partner with Finance and Sales Leadership on quota and compensation-plan inputs.
Run the operating cadence and turn informal, tribal-knowledge processes into documented, repeatable processes.
Lead cross-functional initiatives from scoping through adoption to evolve sales processes and identify bottlenecks.
Define the metrics framework and reporting for Global Account Management and AI Sales to provide leadership with real-time performance visibility.
Analyze sales data, KPIs, and trends; surface insights and recommend areas of focus to leaders.
Partner with Sales Leadership on forecasting cadences and own forecast data quality and accuracy.
Collaborate with Sales Operations leaders to drive the Sales Operations AI strategy and prioritize opportunities to automate manual workflows.
Design AI-driven workflows to improve efficiency across Global Account Management and AI Sales, partnering with the in-house AI architect team to implement them and measure impact.

Benefits

Competitive compensation that may include equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive benefit plans covering medical, dental, vision, life, and disability.
Family services that include fertility benefits and equal paid parental leave.
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
A curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back to the community, including an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Collaborative, transparent, and fun culture recognized as a Great Place to Work.