Operations Lead

SimonMed Imaging • Chandler, AZ

10d

About The Position

The Operations Lead is a hands-on leader responsible for the daily performance of an imaging center. The role ensures efficient workflows, strong patient access, optimized schedules, smooth patient flow, and consistent execution across front office and clinical coordination functions.

As the operational backbone of the site, the Operations Lead partners with staff, providers, and leadership to resolve issues in real time, improve processes, and maintain compliance with organizational and regulatory standards. The role involves daily execution across scheduling, capacity management, front office operations, and workflow optimization, with a direct impact on patient experience and site performance.

Requirements

• High school diploma or equivalent required.
• At least 3 years of experience in radiology, imaging, or healthcare operations.
• Strong understanding of patient flow, scheduling, and front office operations.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong communication, problem-solving, and decision-making skills.
• Detail-oriented, with strong accountability and follow-through.

Nice To Haves

• Associate’s or bachelor’s degree in healthcare administration, business, or a related field.
• Experience with radiology systems such as EXA, RIS, and EMR.
• Prior lead, senior, or informal supervisory experience.
• Experience with TOS workflows, insurance coordination, and operational reporting.

Responsibilities

• Guide daily priorities, support staff, and help ensure efficient site operations.
• Review worklists and reports, monitor performance trends, and use data to identify gaps and improve workflows.
• Manage competing operational demands while maintaining patient flow, accuracy, and service quality.
• Ensure accuracy in exam status tracking, documentation, and payment collection workflows, and adherence to HIPAA and regulatory standards.
• Provide real-time staff support, coaching, guidance, and issue resolution, helping keep staff aligned and accountable.
• Identify inefficiencies, recommend solutions, and support process improvements in collaboration with leadership.
• Oversee daily execution across scheduling, capacity management, front office operations, and workflow optimization.
• Partner with technologists, front office staff, providers, and leadership teams to support site performance.

Benefits

• Free whole-body scans for each team member.
• Competitive wages.
• Medical, dental, and vision insurance.
• 401(k) eligibility.
• Pet insurance.
• Paid holidays.
• PTO.
• Sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED