Operations Lead

SimonMed Imaging • Chandler, AZ

9d

About The Position

The Operations Lead is a hands-on leader responsible for the daily performance of an imaging center. The role ensures efficient workflows, strong patient access, optimized schedules, smooth patient flow, and consistent execution across front-office and clinical coordination functions. As the operational backbone of the site, the Operations Lead partners with staff, providers, and leadership to resolve issues in real time, improve processes, and maintain compliance with organizational and regulatory standards. The role involves leading daily priorities, supporting staff, reviewing worklists and reports, monitoring performance trends, and using data to improve workflows. It also requires coordinating scheduling, capacity management, front-office operations, and workflow optimization while maintaining accuracy, service quality, and patient focus in a fast-paced healthcare environment.

Requirements

• High school diploma or equivalent required.
• At least 3 years of experience in radiology, imaging, or healthcare operations.
• Strong understanding of patient flow, scheduling, and front-office operations.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong communication, problem-solving, and decision-making skills.
• Detail-oriented, with strong accountability and follow-through.

Nice To Haves

• Associate’s or bachelor’s degree in healthcare administration, business, or a related field.
• Experience with radiology systems such as EXA, RIS, and EMR.
• Prior lead, senior, or informal supervisory experience.
• Experience with TOS workflows, insurance coordination, and operational reporting.

Responsibilities

• Guide daily operational priorities and support staff to keep the imaging center running smoothly and efficiently.
• Review worklists and reports, monitor performance trends, and use data to identify gaps and improve workflows.
• Manage competing operational demands while maintaining patient flow, accuracy, and service quality.
• Ensure accurate exam-status tracking, documentation, and payment-collection workflows, and adherence to HIPAA and regulatory standards.
• Provide real-time staff support, coaching, guidance, and issue resolution while helping staff stay aligned and accountable.
• Identify inefficiencies, recommend solutions, and support process improvements in collaboration with leadership.
• Lead daily execution across scheduling, capacity management, front-office operations, and workflow optimization.
• Partner with technologists, front-office staff, providers, and leadership teams to support site performance and patient access.

Benefits

• Free whole-body scans for each team member.
• Medical, dental, and vision insurance.
• 401(k) eligibility.
• Pet insurance.
• Paid holidays.
• PTO.
• Sick time.
• Competitive wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED