Sales Operations Lead

Braze•San Francisco, CA

1d•$94,000 - $147,000•Hybrid

About The Position

As a Sales Operations Lead, you will serve as the operational and analytical partner to the Global Account Management and AI Sales leadership team. You will own the planning, processes, and data foundations that support expansion at scale, combining hands-on execution with strategic work to maintain current operations and shape how they grow. The role includes territory, account, quota, and capacity planning; operating cadence and process improvement; sales data, reporting, and forecasting; and identifying and implementing AI-driven workflow improvements. You will collaborate with regional Sales Operations leaders, Finance, Sales Leadership, Business Systems, and an in-house AI architect team. The position is part of Braze, a customer engagement platform company. Braze describes its culture as collaborative, transparent, inclusive, and supportive of work-life harmony. The role qualifies for equity grants of restricted stock units in addition to cash compensation. For candidates based in the United States, the expected starting pay range is $94,000–$147,000 per year, with expected on-target earnings of $106,000–$151,000 per year, including bonus or commission. Exact offers may vary based on location and job-related knowledge, skills, and experience. The role is associated with hybrid ways of working; benefits vary by location.

Requirements

Bachelor’s degree in a quantitative or business-oriented field, or equivalent practical experience.
At least 6 years of experience in Go-to-Market Operations, Sales Strategy and Operations, or Revenue Operations at a high-growth B2B SaaS company.
Technically savvy, with a solid understanding of Salesforce flows and automations; able to translate business needs into requirements and own prioritization with Business Systems.
Hands-on experience with sales technology tools such as Clay, ZoomInfo, Clari, Gong, Outreach, or Fullcast.
Proficient with Google Sheets and business intelligence tools such as Tableau or Looker, including experience building dashboards from scratch.
Comfortable using AI tools to accelerate analysis, data cleaning, and reporting, and curious about how AI can remove manual work from Sales Operations processes.
Strong analytical and problem-solving skills, attention to detail, and ability to make data-driven decisions.
Excellent stakeholder management skills, including presenting insights and their implications to senior sales leaders, building trust quickly, and pushing back with data when needed.
Experience building structure and processes where none existed, and taking ownership of strategy and outcomes rather than only tasks.

Nice To Haves

Experience with overlay or specialist sales models.
Experience supporting a global team across regions.

Responsibilities

Own the annual territory and account-assignment process for Global Account Management and AI Sales, ensuring accuracy and equity and recommending structures that support focus and realistic paths to attainment.
Collaborate with regional Sales Operations leaders to align coverage and rules of engagement between Account Management, AI Sales, and Account Executives, including account assignment, crediting, and handoffs.
Build capacity models that translate growth targets into global headcount, coverage, and quota scenarios.
Partner with Finance and Sales Leadership on quota and compensation-plan inputs.
Run the operating cadence and turn tribal-knowledge processes into documented, repeatable processes.
Lead cross-functional initiatives from scoping through adoption to evolve sales processes and identify bottlenecks before they slow the business.
Define the metrics framework and reporting for Global Account Management and AI Sales to provide leadership with real-time performance visibility.
Analyze sales data, KPIs, and trends; surface insights and recommend areas of focus to leaders.
Partner with Sales Leadership on forecasting cadences and own forecast data quality and accuracy.
Collaborate with Sales Operations leaders on Sales Operations AI strategy, identifying and prioritizing opportunities to automate manual workflows.
Design AI-driven workflows to improve efficiency across Global Account Management and AI Sales, partnering with the in-house AI architect team to implement them and measure impact.

Benefits

Competitive compensation that may include equity, including equity grants of restricted stock units for this role.
Retirement plans and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive medical, dental, vision, life, and disability benefit plans.
Fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience intended to foster community, team connections, and innovation.
Opportunities to give back, including an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Hybrid ways of working.