Sales Enablement and Operations Lead

Lorikeet • Boston, MA

5d

About The Position

Lorikeet is hiring its first Sales Enablement & Operations team member to build an operating engine for its growing go-to-market and Forward Deployed teams. The role owns enablement, operations, and processes, helping new hires ramp quickly, communicate the product effectively, and spend more time selling. It sits across sales, marketing, product, and the Forward Deployed team, combining onboarding, playbooks, messaging, and coaching with CRM ownership, pipeline hygiene, forecasting, reporting, and tooling.

Lorikeet sells AI customer-support software to high-stakes, regulated businesses. The role will help reps develop deep product, industry, and objection-handling knowledge for buyers in sectors including fintech, healthtech, marketplaces, and delivery services. The position also partners with the GTM Engineer to create AI-powered workflows and uses call and deal insights to inform sales coaching, product, and marketing.

Lorikeet is a Series A company headquartered in Sydney, with teams across the US and UK. The company describes its culture as low-ego and high-trust, with flexible hours, opportunities to shape the product and company, and twice-yearly company gatherings in Hawaii. Its recruitment process includes informal conversations and a paid work trial of approximately two days.

Requirements

• Understand what it takes to sell, through direct sales experience or close work with sales representatives in enablement or operations; B2B SaaS experience is described as ideal.
• Experience building an enablement program from the ground up.
• Ability to run training sessions and build pipeline reports, with comfort across people-focused and systems-focused work.
• Ability to identify and fix messy data and broken processes.
• Ability to explain complex technical products simply to sales representatives and buyers.
• Experience using AI to automate parts of work and interest in extending that use.
• Comfort owning work end-to-end without an existing playbook.
• Ability to earn trust with sales representatives by making their work easier.

Nice To Haves

• Experience selling to or enabling teams that sell to customer support or CX leaders.
• Experience in fintech, healthcare, or other regulated industries.

Responsibilities

• Own onboarding and training for new go-to-market and Forward Deployed hires, designing ramp programs for AEs, BDRs, and Forward Deployed team members.
• Build and maintain the sales playbook, including ICP and personas, discovery frameworks, qualification criteria, objection handling, competitive positioning, and vertical-specific plays.
• Convert product launches and customer wins into enablement materials such as talk tracks, demo flows, case studies, and battlecards.
• Own the CRM as the source of truth, including pipeline stages, required fields, deal hygiene, and automations.
• Run pipeline and forecasting cadences with sales leadership, including weekly pipeline reviews, dashboards, and metrics.
• Manage the GTM tool stack, including CRM, sequencing, call recording, and enrichment tools, and determine what to add, remove, or build internally.
• Partner with the GTM Engineer to build AI-powered workflows using Claude Code, such as deal summaries, call insights, account research, automated CRM updates, and rep coaching.
• Use call recordings and win/loss data to identify patterns, coach representatives, and share findings with product and marketing.
• Support territory planning, quota setting, and compensation plan mechanics as the team scales.

Benefits

• Flexible working hours.
• Promotions based on readiness, with leadership reviewing strong performers every six weeks.
• Unrestricted access to AI tools with no usage limits.
• Twice-yearly company gatherings in Hawaii.
• Paid work trial of approximately two days.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed