Sales-Operations Coordinator

CIEE • Remote, US,

22d • Remote

About The Position

The Sales-Operations Coordinator serves as the operational systems and process expert for the Global Navigator High School Study Abroad team. The role coordinates application management, enrollment, student systems, billing support, learning platforms, reporting, and process documentation. Working with Sales, Sales Operations, Information Technology, and cross-functional teams, the Coordinator ensures accurate execution of operational processes, supports customer and Sales inquiries, and identifies opportunities to improve efficiency through systems and process improvements.

The position maintains and improves application and enrollment systems; coordinates student-lifecycle workflows; maintains Pre-Departure courses and learning content in Canvas; develops and updates standard operating procedures and other operational documentation; and maintains data integrity through audits and reporting. It is also the primary operational support resource for questions related to applications, enrollment, billing, financial statements, student systems, and department platforms. The Coordinator analyzes workflows, troubleshoots issues, tests enhancements, and recommends solutions that improve efficiency, scalability, and user experience.

The role is US remote, with Canada included when applicable. It includes participation in annual in-person trainings and may require operational support during summer travel weekends and peak program periods, including occasional evening, weekend, and travel responsibilities.

Requirements

• Bachelor's degree.
• Two or more years of professional experience in operations, project coordination, systems administration, customer support, or a related field.
• Strong technical aptitude and ability to quickly learn, troubleshoot, and optimize multiple software platforms and systems.
• Experience working with CRM, application management, learning management, database, or project management systems.
• Advanced Microsoft Excel skills, including formulas, large datasets, reporting, and data analysis.
• Excellent organizational skills, exceptional attention to detail, and ability to manage multiple priorities and deadlines.
• Ability to analyze processes, identify inefficiencies, and implement practical, scalable improvements.
• Excellent written and verbal communication skills, including experience developing SOPs, training materials, and process documentation.
• Strong problem-solving, analytical, and critical-thinking skills; ability to work independently and exercise sound judgment.
• Ability to collaborate effectively with cross-functional and international teams.
• Ability to meet the employer's background, reference, education, and employment check requirements as a condition of employment.

Nice To Haves

• Salesforce experience.
• Canvas experience.
• Experience with automation or advanced reporting tools.

Responsibilities

• Maintain and improve student application and enrollment systems, including testing updates, troubleshooting issues, managing configurations, and supporting platform enhancements.
• Serve as the primary operational resource for Sales and internal teams on application workflows, system functionality, and process questions.
• Coordinate student lifecycle workflows, including applications, enrollment, language testing, travel insurance, scholarship administration, and other department initiatives.
• Guide Sales and internal teams on process requirements, timelines, and next steps, and identify opportunities to improve efficiency and accuracy.
• Maintain student Pre-Departure courses and learning content in Canvas; support updates, testing, and continuous improvements to learning resources and enrollment processes.
• Collaborate with Study Abroad Advisors to keep learning content accurate and up to date.
• Develop, maintain, and update SOPs, training materials, user guides, and operational documentation.
• Partner with subject matter experts, including Study Abroad Advisors, to ensure documentation accurately reflects program requirements and processes.
• Maintain operational data, conduct audits, generate reports, and support data integrity across department systems.
• Provide operational support for applications, enrollment, billing inquiries, financial statements, student systems, and department platforms.
• Collaborate with IT and cross-functional teams to troubleshoot issues, implement improvements, and maintain effective operational workflows.
• Communicate process updates, deadlines, and workflow expectations to Sales and internal stakeholders; align operational communications with program requirements and customer expectations.
• Analyze workflows, identify operational challenges, test system enhancements, and recommend efficiency and scalability improvements.
• Participate in annual in-person trainings and ongoing professional development.
• Provide operational support during summer travel weekends and peak program periods, including occasional evening, weekend, and travel responsibilities as needed.
• Perform other duties as assigned.

Benefits

• Paid time off and parental leave.
• Gym reimbursement program.
• Employee Assistance Program.
• Short-term and long-term disability coverage.
• Six floating Fridays, subject to eligibility rules.
• CIEE Study Abroad Program discounts.
• 403(b) Retirement Plan with employer contribution.
• Life, travel, medical, dental, and vision insurance coverage.
• Flexible Spending Accounts and Health Savings Accounts for medical and dependent care.
• Voluntary benefits, including identity theft protection, pet insurance, accident insurance, and critical illness insurance.
• Competitive total rewards package; benefits offerings may increase total compensation by up to 25%.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level