Sales Operations Coordinator
About The Position
Provides sales administration support, generates sales-related reports, and acts as an extension of the sales team. The role handles reporting, data entry, and reconciliation to support accurate month-end affiliate revenue booking and processing. It identifies and quantifies billing adjustments and sales-force and work-order errors to improve work-order accuracy throughout the Product Sales division. The position works with moderate supervision and guidance and is accountable for individual results and impact on the team. The role is based in White Marsh, Maryland, and is hybrid. It is a contract position. Regular, consistent, and punctual attendance is required, and the employee must be able to work nights and weekends, variable schedules, and overtime as necessary.
Requirements
- High school diploma or equivalent.
- Generally, 2–5 years of related experience.
- Ability to work nights and weekends, variable schedules, and overtime as necessary.
Nice To Haves
- Previous sales experience.
- Experience with Salesforce, Avaya, Microsoft Office, and CSG.
Responsibilities
- Research unreported or unpaid accounts and support timely revenue collection by communicating with distributors.
- Enter data to update affiliate information and keep it accurate and current.
- Perform credit-control work, including producing reminder letters, contacting clients by phone and email, and resolving fee-related issues.
- Review client ledger balance reports with the Product Sales team and take necessary action regarding client funds and other issues identified.
- Coordinate data collection from internal and external personnel, enter data into standard and customized report formats, and generate reports as requested.
- Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
- Perform other duties and responsibilities as assigned.
Benefits
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
