Sales Operations Analyst

ACE Hardware•Oak Brook, IL

5d•$66,000 - $75,000•Hybrid

About The Position

Internally known as the Sales Effectiveness Analyst, this role provides operational, analytical, and administrative support for sales systems, reporting, data management, and sales processes. The position maintains Salesforce, produces performance reporting, ensures data accuracy, and supports day-to-day sales operations so sales leadership and field teams can operate efficiently and make informed business decisions that support organizational goals and sales performance. The role supports sales technology platforms, recurring reporting and business intelligence, data quality and governance, performance metrics, lead management and pipeline activities, and territory and account assignment data. It also provides operational support for sales initiatives and end-user support, including responding to system questions, assisting with Salesforce Office Hours, documenting business requirements, testing enhancements, and coordinating with sales leaders, enablement partners, and Salesforce administrators. The position is based in Oak Brook, Illinois, with a work arrangement of four days in the office and one day remote for the foreseeable future. It is not eligible for employment visa sponsorship now or in the future. Compensation is listed as $66,000–$75,000.

Requirements

Bachelor’s degree in Business, Analytics, Information Systems, Sales Operations, or a related field; equivalent experience may be considered.
2–4 years of experience in sales operations, sales analytics, CRM administration, business analysis, or a related support function.
Working knowledge of sales operations, CRM administration, sales reporting, and pipeline management.
Understanding of sales performance metrics, KPIs, forecasting, lead management, and territory administration.
Knowledge of data governance, data quality management, and reporting best practices.
Proficiency in Salesforce.com administration and reporting.
Advanced Microsoft Excel skills, including data analysis and reporting.
Familiarity with Microsoft 365 applications, workflow automation, and system integrations.
Strong analytical and problem-solving skills, attention to detail, and commitment to data accuracy.
Ability to organize and prioritize multiple assignments in a fast-paced environment.
Ability to interpret data and communicate findings clearly to business stakeholders.
Strong customer service orientation and ability to support end users effectively.
Effective written, verbal, and interpersonal communication skills.
Ability to work independently on routine assignments under direction from a supervisor.
Strong organizational discipline and follow-through on recurring reporting and operational responsibilities.
Continuous learning mindset and interest in sales technology, analytics, and process improvement.
Ability to collaborate effectively with sales leaders, field teams, Salesforce administrators, and cross-functional partners.

Nice To Haves

Experience supporting a field sales organization and working with CRM or sales technology platforms.
Experience with Power BI or other business intelligence/reporting tools.
SQL, Smartsheet integration, or reporting automation experience.

Responsibilities

Administer and support sales technology platforms by maintaining Salesforce data, dashboards, reports, user access, and system documentation, and assist with testing, troubleshooting, and user support.
Prepare recurring sales reports and business intelligence by gathering, organizing, validating, and distributing sales performance data, dashboards, and scorecards for leadership and field teams.
Support data quality and governance by monitoring sales data, identifying inconsistencies, researching discrepancies, and coordinating corrective actions across systems.
Produce monthly WIG reporting, scoreboards, KPI summaries, and category performance analyses for leadership reviews and planning discussions.
Maintain opportunity records, monitor lead-assignment workflows, support conversion-tracking programs, and ensure Salesforce data is current and complete.
Update territory maps, account ownership records, and related sales coverage information as directed by leadership.
Coordinate logistics, gather data, prepare reports and presentations, support travel arrangements, and assist with market blitzes, meetings, and program rollouts.
Respond to system questions, assist with Salesforce Office Hours, document business requirements, test enhancements, and coordinate with sales leaders, enablement partners, and Salesforce administrators.

Benefits

401(k) retirement savings plan with fully vested matching contribution in the first year and annual discretionary contribution, subject to eligibility requirements.
Incentive opportunities based on role and grade level.
Medical, dental, vision, disability, and life insurance coverage for employees and dependents.
21 days of vacation immediately available, prorated in the first year.
Up to six paid holidays depending on month of hire.
20 hours off work per year to volunteer during the annual Cares Week.
On-site classes, facilitator-led courses, and tuition assistance.
Campus events, including Employee Appreciation Week, vendor demos, cookouts, and merchandise sales.
On-site services including mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, and more.
Employee discounts on Ace merchandise, travel, fitness, computers, and other products and services.
Paid birth/adoption bonding time off.
Adoption cost reimbursement.
Employee Assistance Program with access to therapist and lawyer visits and guidance on financial matters, elder and childcare, and entertainment event tickets.
Identity theft protection.