Sales Operations Analyst

Indotronix International Corporation•Waltham, MA

About The Position

The Sales Operations Analyst develops, maintains, and optimizes templates and standard ways of working to improve internal communications and support continuous improvement and innovation. The role assesses processes and templates used by strategic accounts, identifies opportunities for standardization and improved analytics, develops and rolls out solutions, and supports strategic account leaders in implementing and improving standards. The analyst collaborates with Business Unit leaders, Finance, IT, and other Commercial Operations functions to optimize data collection and content development. The position also supports operational excellence by sharing standard processes and developing client strategies and initiatives with peers. It leads internal planning meetings, establishes clear objectives and follow-up communications, and drives assigned projects to execution. As requested, the analyst represents the Strategic Accounts team in work with other groups and functions on customer surveys, RFI/RFPs, and sophisticated requests, delivering solutions that build customer confidence and improve efficiency.

Requirements

Bachelor's degree in science or business.
At least 5 years of experience in sales analytics/operations, commercial business/portfolio management, or a related field.
Experience with finance and planning analysis in products and services industries; experience in banks or financial institutions is excluded.
Strong data analysis and ability to draw insights from large data sets.
Process analysis and improvement skills.
Reporting and visualization skills, including developing dashboards and reports.
Strong project management skills.
Proactive self-starter with initiative and ownership to achieve results.
Understanding of customer and business needs and interest in improving and simplifying sales processes.
Ability to work effectively in a diverse, matrixed organization and build alignment across collaborators and functions.
Ability to build trust and engagement in remote settings, with strong virtual presence.
Executive presence and professional communication skills, with ability to influence at all levels.
High proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Flexibility to work across time zones.

Nice To Haves

Advanced degree preferred.
Experience with Salesforce strongly preferred.

Responsibilities

Develop, maintain, and optimize templates and standard ways of working for consistent internal communications and continuous improvement.
Collect and assess the processes and templates strategic accounts use for internal and external discussions.
Prioritize opportunities where standardization and improved analytics can add value to internal and external discussions.
Develop and roll out processes and templates.
Support strategic account leaders in using, implementing, and improving standards.
Collaborate with Business Unit leaders, Finance, IT, and other Commercial Operations functions to optimize data collection and content development.
Collaborate with peers to share standard processes and develop new or broadly applicable client strategies and initiatives.
Lead internal planning meetings with clear objectives, consistent follow-up, and communications that drive execution of assigned projects.
As requested, represent the Strategic Accounts team with other groups and functions on customer surveys, RFI/RFPs, and sophisticated requests.
Analyze business and operational data to identify trends, gaps, opportunities, and actionable insights.
Assess workflows, identify bottlenecks and inefficiencies, and recommend process improvements.
Develop dashboards and reports that translate complex data into clear business insights.