Sales Operations Analyst
About The Position
Ironclad is hiring a Sales Operations Analyst to serve as a strategic partner to Sales and go-to-market leadership. Reporting to the Director of Sales Operations, the analyst will own analytics, planning, and the operating cadence that support the company’s revenue engine. The work centers on pipeline and performance insights and on developing models that inform sales capacity, coverage, segmentation, territory design, quota setting, and forecast accuracy. The analyst will use AI-assisted forecasting and modern go-to-market tools to turn complex trends into actionable recommendations that improve pipeline generation, conversion, and revenue performance. This is a hybrid role based in Ironclad’s San Francisco office. Employees are required to attend the office twice a week for collaboration and connection, with possible additional in-office days for team or company events.
Requirements
- At least 4 years of experience in Sales Strategy, Revenue Operations, Management Consulting, or a related analytical role in a high-growth SaaS environment.
- Strong analytical and modeling skills, including experience building and interpreting models related to sales capacity, pipeline, forecasting, and revenue performance.
- Ability to translate complex data into clear insights and executive-level recommendations that influence decisions.
- Experience working cross-functionally with Sales, Finance, and Systems teams in a fast-paced, scaling organization.
- Familiarity with core go-to-market systems and tools, such as Salesforce, business intelligence platforms such as Looker, and modern sales tooling.
- Ability to use AI and advanced analytics tools to enhance productivity, accelerate insights, and improve decision-making.
- Strong communication skills and ability to engage with senior leadership and align stakeholders.
- Deep understanding of the SaaS business model, including pipeline dynamics, sales motions, and key performance drivers.
- Bachelor’s degree in Business, Finance, Economics, or a related field, or equivalent experience.
Nice To Haves
- Curiosity and willingness to experiment with new tools and approaches.
- Experience with AI tools such as ChatGPT, Claude, Glean, or Actively, or similar platforms.
Responsibilities
- Partner with Sales and go-to-market leadership to identify opportunities to improve pipeline generation, conversion, and revenue performance, and translate insights into recommendations and measurable outcomes.
- Analyze pipeline composition across inbound, outbound, partner, and expansion sources, identifying risks and opportunities across stages, segments, and use cases.
- Build and maintain models for capacity, pipeline coverage, attainment, segmentation, and territory design to support near-term execution and long-range planning.
- Use modern data and AI tools to accelerate analysis, uncover insights, and improve go-to-market decision-making; evaluate tools and approaches to increase efficiency and analytical depth.
- Drive operating cadence and execution rigor through forecast support, pipeline inspection, and business reviews, supporting consistency, accountability, and high-quality organizational data.
- Collaborate with Finance, Systems, and go-to-market teams on planning, performance tracking, and process improvements that enable scalable growth.
- Lead planning initiatives, including annual planning, territory design, and quota setting.
- Improve systems, processes, and data quality in partnership with go-to-market systems teams, ensuring tools such as Salesforce and forecasting platforms support sales motions and evolving business needs.
Benefits
- Equity awards, including a new-hire grant and opportunities for additional awards during employment.
- Competitive health and wellness benefits.
- Career growth and development.
- 100% health coverage for employees for medical, dental, and vision; 75% dependent coverage with buy-up plan options.
- Gender-neutral parental leave and compassionate leave.
- Family-forming support through Maven for employees and their partners.
- Paid time off.
- Monthly stipends for wellbeing and hybrid work, and for cell phone use if applicable.
- Mental health support through Modern Health, including therapy, coaching, and digital tools.
- Pre-tax commuter benefits for US employees.
- 401(k) plan with Fidelity and employer match for US employees.
- Regular team events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
