Sales Operations Analyst

PACCAR • Kirkland, WA

7d • $80,800 - $120,800

About The Position

PACCAR’s Sales Operations team is hiring a Sales Analyst to manage team-specific data, provide management with critical information through database queries and Tableau dashboards, and identify process improvements. The role can directly affect the Sales team’s effectiveness in the market and the overall success of the business. The position supports Sales Operations across policy administration, issue resolution, analysis, invoicing, audits, and system implementations, and may provide backup for the Sales Operations Manager and Plant Logistics Manager.

Requirements

• Four-year degree in Business Administration, Marketing, or another related area.
• At least 3 years of experience.
• Strong PC skills, including experience with Access databases and Excel spreadsheets.
• Excellent verbal and written communication skills.
• Ability to work under pressure and prioritize workload in a self-directed manner.
• Extreme attention to detail.
• Experience identifying and proactively addressing opportunities for program improvement.

Nice To Haves

• Experience with heavy-duty truck or other equipment manufacturers, including contact with dealers and internal sales organizations.

Responsibilities

• Create, maintain, and administer Order Processing Policy & Procedure bulletins, negotiating input from diverse stakeholders.
• Attend material shortage meetings on behalf of Sales Operations to understand upcoming backlog changes and required actions.
• Liaise among sales regions, plants, engineering, materials, and transport companies to resolve unique issues.
• Respond to management requests for ad hoc information and analysis using database tools and resources.
• Manage PACCAR Parts Fleet Services (PPFS) invoices, coordinating with dealers, transport companies, and accounting to ensure timely and accurate payment.
• Maintain Sales Operations data and databases, identify process improvements, and implement changes to improve efficiency.
• Represent Sales Operations as the business lead on system project implementations, contributing use case scenarios and testing and validating as needed.
• Participate and represent Sales Operations in cross-functional teams.
• Manage weekly and monthly audits for freight charges and change fee charges.
• Provide backup for the Sales Operations Manager and Plant Logistics Manager as needed.
• Perform other duties as assigned.

Benefits

• 401(k) with up to a 5% company match.
• Fully funded pension plan providing monthly benefits after retirement.
• Paid time off, including at least 10 paid vacation days, 12 paid holidays, and sick time; additional vacation days are provided with additional seniority or years of service.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for employees and their families.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Paid short- and long-term disability programs.
• Life and accidental death and dismemberment insurance.
• Employee Assistance Program services, including wellness plans, estate planning, and financial counseling.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level