Sales Operations Analyst

Cynet Systems • Rochester, NY

11h • Onsite

About The Position

The Sales Operations Analyst partners with field sales managers to drive business and meet customer needs. The role analyzes customer requirements and helps ensure the organization can meet them with appropriate products, support, and timelines. It serves as a point of contact for Sales, Dealers, and Customers for technical and logistical support.

The analyst provides quotes, responses, and proformas for Requests for Proposals (RFQs) and assists with large proposals. The role coordinates with B&P, ILS, Systems Engineering, Program Management, Sales Finance, Contracts, and Product Management to generate cost estimates, develop work breakdown structures, prepare cost and price review materials, provide proposal text, and create proformas. It also supports Sales Managers with analysis and presentations concerning sales forecasts, order status and progress, equipment details, and future opportunities, and manages the prospect database.

This is a fast-paced, customer-focused sales operations environment serving international customers. Onsite collaboration is essential, with substantial cross-functional interaction across Sales, Program Management, Engineering, Contracts, Finance, and Product Management.

Requirements

• Sales support or sales operations experience.
• Strong analytical and critical-thinking ability.
• Proficiency in Excel.
• Ability to interpret customer requirements and translate them into actionable tasks.
• Experience working cross-functionally with technical and business teams.
• Bachelor's degree.

Nice To Haves

• International customer-facing experience.
• Proficient knowledge of the job area and practical knowledge of project management.
• Ability to manage projects or processes with general supervision.
• Ability to communicate with contacts inside and outside the department to explain and interpret operational processes, practices, and procedures.

Responsibilities

• Partner with field sales managers to drive business and meet customer needs.
• Analyze customer requirements and help ensure the organization can meet them with products, support, and appropriate timeframes.
• Provide technical and logistical support as a point of contact for Sales, Dealers, and Customers.
• Provide quotes, responses, and proformas for Requests for Proposals (RFQs), and assist with large proposals.
• Coordinate with B&P, ILS, Systems Engineering, Program Management, Sales Finance, Contracts, and Product Management to generate cost estimates, create work breakdown structures, prepare cost and price review materials, provide proposal text, and create proformas.
• Assist Sales Managers in analyzing and presenting sales activity forecasts, order status/issues/progress, equipment details, and future opportunities.
• Manage the prospect database.
• Recommend enhancements to systems and processes.
• Work toward operational targets for specific programs and projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level