Sales & Operations Advisor

DriveTime • Las Vegas, NV

9d

About The Position

The Sales & Operations Advisor delivers effective customer interactions by understanding customer needs and matching them with appropriate vehicles, inventory, and financing options. The Advisor guides customers through the sales process and ensures each customer either completes a purchase or understands the next steps. The role also supports dealership operations by completing required tasks, maintaining compliance, and helping keep the dealership prepared to deliver a consistent, high-quality customer experience.

This is a multi-phase, learn-and-earn role with Levels 0–4. As certification is achieved, the Advisor assumes increasing responsibility for sales, operations, inventory management, and dealership leadership. The position may include moving objects weighing up to 20 pounds and requires frequent communication with internal and external customers. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. Hiring is contingent upon successful completion of background and drug screening.

Requirements

• High school diploma or GED required; an associate or bachelor's degree is preferred, or equivalent experience.
• At least 3 years of related work experience.
• At least 3 years of experience in sales and retail operations, with demonstrated success in sales performance, operational processes, and customer experience.
• Valid driver’s license and an acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and background check.
• Remain in a stationary position at least 75% of the time.
• Occasionally move about inside the office to access file cabinets and office machinery.
• Visual acuity and manual dexterity to operate a computer and office productivity equipment, such as a calculator, copy machine, and printer.
• Frequently communicate with internal and external customers and exchange accurate information.
• May be required to move objects weighing up to 20 pounds.

Nice To Haves

• Associate or bachelor's degree.

Responsibilities

• Build partnerships with prospective customers and guide them through DriveTime’s Nurture and Sales processes.
• Manage the full sales cycle, including sales calls to secure appointments and converting scheduled visits into completed sales.
• Perform operational duties such as opening and closing the store, cash handling, sales and nurture activities, inventory management, audits, and administrative tasks including documentation and tags, title, and registration.
• Maintain expert knowledge of dealership inventory, the website, financing options, and related sales processes, including trades, upgrades, and post-sale activities.
• Develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members to contribute to a positive, safe, and effective team environment.
• Deliver a tailored customer experience in the dealership and introduce customers to the DriveTime family of companies.
• Support onboarding and skill development as a training partner for new Sales and Operations Advisors.
• Execute company directives, initiatives, and expectations; seek feedback and participate in training and development.
• Progress through Levels 0–4, taking on increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

Benefits

• Medical, dental, and vision insurance; the company covers a sizable amount of insurance premiums.
• 401(k).
• Company-paid life insurance.
• Short- and long-term disability coverage.
• Professional growth and advancement opportunities.
• Tuition reimbursement.
• Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums.
• Competitive pay.
• Monthly bonus share and sales contests.
• Training and development programs, including manager training programs.
• Paid time off for full-time roles, including wellness days, holidays, and vacation time.
• Vacation time for part-time employees, earned based on hours worked.
• Closed on Sundays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED