Sales & Operations Advisor

DriveTime•Fort Worth, TX

About The Position

DriveTime Family of Brands is a privately owned used-car sales, financing, and servicing company. The Sales and Operations Advisor delivers effective customer interactions by understanding customer needs and matching them with suitable vehicles, inventory, and financing options. The role guides customers through the purchase process so they either complete a purchase or understand the next steps. The Advisor also supports dealership operations by completing operational tasks, maintaining compliance, and helping ensure the dealership is ready to provide a consistent, high-quality customer experience. This is a multi-phase, learn-and-earn role (Levels 0–4) with increasing responsibility for sales, operations, inventory management, and dealership leadership as certifications are achieved. The position may also support onboarding and skill development for new Sales and Operations Advisors.

Requirements

High school diploma or GED, or equivalent experience.
At least 3 years of experience in sales and retail operations, including success in sales performance, operational processes, and delivering high-quality customer experiences.
Valid driver’s license and an acceptable driving record for the previous 3 years.
At least 18 years of age.
Ability to pass a drug test and background check.
Ability to remain stationary at least 75% of the time.
Ability to move around the office occasionally to access file cabinets and office machinery.
Visual acuity and manual dexterity to operate a computer and office productivity equipment, including a calculator, copy machine, and printer.
Ability to communicate frequently with internal and external customers and exchange accurate information.
Ability to move objects weighing up to 20 pounds.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Build partnerships with prospective customers and guide them through the DriveTime Nurture and Sales processes.
Manage the full sales cycle by making sales calls to secure appointments and converting scheduled visits into completed sales.
Perform operational tasks, including opening and closing the store, cash handling, sales and nurture activities, inventory management, audits, and administrative work such as documentation and tags, title, and registration.
Maintain expert knowledge of dealership inventory, the website, OET experience, financing options, and sales processes, including trades, upgrades, and post-sale activities.
Develop sales competencies, including negotiation, customer experience, and core selling skills.
Collaborate with and support team members, contributing to a positive, safe, and effective team environment.
Deliver a tailored customer experience at the dealership and introduce customers to the DriveTime family of companies.
Support onboarding and skill development as a training partner for new Sales and Operations Advisors.
Carry out company directives, initiatives, and expectations; seek feedback and participate in training and development.
Progress through the Levels 0–4 learn-and-earn role, taking on increased sales, operational, inventory-management, and dealership-leadership responsibilities as certification is achieved.

Benefits

Medical, dental, and vision insurance, with the company covering a sizable amount of premiums.
Company-paid life insurance.
Short- and long-term disability coverage.
Tuition reimbursement.
Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums.
Monthly bonus share and sales contests.
Training and development, including certification opportunities and manager training programs.
Paid time off for full-time roles, including wellness days, holidays, and vacation time.
Vacation time for part-time employees, accruing based on hours worked.
Closed on Sundays to support work-life balance.