Sales & Operations Advisor
About The Position
The Sales and Operations Advisor delivers effective customer interactions by understanding customer needs and matching them with appropriate vehicles, inventory, and financing options. The Advisor guides customers toward completing a purchase or understanding the next steps. The role also supports dealership operations by completing required tasks, maintaining compliance, and helping ensure the dealership is prepared to provide a consistent, high-quality customer experience. This is a multi-phase, learn-and-earn role with Levels 0–4. As certification is achieved, the Advisor assumes increasing responsibility for sales, operations, inventory management, and dealership leadership.
Requirements
- High school diploma or GED, or equivalent experience.
- At least 3 years of experience in sales and retail operations, with demonstrated success in sales performance, operational processes, and customer experience.
- Valid driver’s license and an acceptable driving record for the previous 3 years.
- Must be at least 18 years old.
- Ability to pass a drug test and background check.
Nice To Haves
- Associate or bachelor’s degree.
Responsibilities
- Build strong partnerships with prospective vehicle buyers and guide them through the DriveTime Nurture and Sales processes.
- Manage the full sales cycle, including making sales calls to secure appointments and converting scheduled visits into completed sales.
- Perform operational tasks such as opening and closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative work involving documentation, tags, and title and registration.
- Maintain expert knowledge of dealership inventory, the website, OET experience, financing options, and related sales processes, including trades, upgrades, and post-sale activities.
- Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
- Collaborate with and support team members, contributing to a positive, safe, and effective team environment.
- Deliver a tailored customer experience in the dealership and introduce customers to the DriveTime family of companies.
- Support onboarding and skill development as a training partner for new Sales and Operations Advisors.
- Execute company directives, initiatives, and expectations; seek feedback and participate in training and development.
- Progress through Levels 0–4, taking on increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.
Benefits
- Medical, dental, and vision insurance, with the company covering a sizable amount of premiums.
- 401(k).
- Company-paid life insurance.
- Short- and long-term disability coverage.
- Professional growth and promotion opportunities.
- Tuition reimbursement.
- Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums.
- Competitive pay.
- Consistent work schedule; stores are closed on Sundays.
- Monthly bonus share, sales contests, and other recognition perks.
- Training and development, including opportunities to certify at higher levels and prepare for future roles through manager training programs.
- Paid time off for full-time roles, including wellness days, holidays, and personal time.
- Vacation time for part-time employees, with accrual based on hours worked.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
