Sales & Operations Advisor

DriveTime•Temple Hills, MD

About The Position

The Sales and Operations Advisor delivers effective customer interactions by understanding customer needs and matching them with appropriate vehicles, inventory, and financing options. The Advisor guides customers through the sales process so they either complete a purchase or understand the next steps. The role also supports dealership operations by completing required tasks, maintaining compliance, and helping the dealership provide a consistent, high-quality customer experience. This is a multi-phase, learn-and-earn role with Levels 0–4. As certification is achieved, the Advisor assumes increasing responsibility for sales, operations, inventory management, and dealership leadership. The role may also support the onboarding and skill development of new Sales and Operations Advisors.

Requirements

High school diploma or GED, or equivalent experience.
At least 3 years of experience in sales and retail operations, including demonstrated success driving sales performance, managing operational processes, and delivering high-quality customer experiences.
Valid driver’s license and an acceptable driving record for the previous 3 years.
Must be at least 18 years old.
Ability to pass a drug test and background check.
Must be able to remain stationary at least 75% of the time.
Occasionally move around inside the office to access file cabinets, office machinery, and similar items.
Visual acuity and manual dexterity to operate a computer and office productivity equipment, such as a calculator, copy machine, and printer.
Ability to communicate frequently with internal and external customers and exchange accurate information.
May be required to move objects weighing up to 20 pounds.

Nice To Haves

Associate or bachelor’s degree.

Responsibilities

Build relationships with prospective vehicle buyers and guide them through DriveTime’s Nurture and Sales processes.
Manage the full sales cycle by making sales calls to secure appointments and converting scheduled visits into completed sales.
Complete operational tasks, including opening and closing the store, cash handling, sales and nurture activities, inventory management, audits, and administrative work such as documentation and tags, title, and registration.
Maintain expert knowledge of dealership inventory, the website, OET experience, financing options, and related sales processes, including trades, upgrades, and post-sale activities.
Develop sales competencies, including negotiation, customer experience, and core selling skills.
Collaborate with and support team members to contribute to a positive, safe, and effective team environment.
Deliver a tailored customer experience at the dealership and introduce customers to the DriveTime family of companies.
Partner in training new Sales and Operations Advisors by supporting onboarding and skill development.
Execute company directives, initiatives, and expectations; seek feedback and participate in training and development.
Progress through the Levels 0–4 learn-and-earn program, taking on increasing responsibility as certification is achieved.

Benefits

Medical, dental, and vision insurance, with the company covering a sizable amount of insurance premiums.
401(k).
Company-paid life insurance.
Short- and long-term disability coverage.
Professional growth opportunities and manager training programs.
Tuition reimbursement.
Wellness program with self-guided coaching and activities, cash incentives, and discounts on medical premiums.
Monthly bonus share, sales contests, and other recognition perks.
Paid time off for full-time roles, including wellness days, holidays, and personal time.
Vacation time for part-time employees, earned based on hours worked.
Consistent work schedule; stores are closed on Sundays.