Sales & Operations Advisor

DriveTime•Tampa, FL

About The Position

The Sales and Operations Advisor delivers effective customer interactions by understanding customer needs and matching them with suitable vehicles, inventory, and financing options. The Advisor helps each customer complete a purchase or understand the next steps toward doing so. The role also supports dealership operations by completing required tasks, maintaining compliance, and helping ensure the dealership is prepared to provide a consistent, high-quality customer experience. This is a multi-phase, learn-and-earn role with Levels 0–4. As certification is achieved, the Advisor assumes increasing responsibility for sales, operations, inventory management, and dealership leadership. The role includes supporting new-hire onboarding and skill development, and participating in training and professional development.

Requirements

High school diploma or GED, or equivalent experience.
At least 3 years of experience in sales and retail operations, with demonstrated success driving sales performance, managing operational processes, and delivering high-quality customer experiences.
Valid driver's license and an acceptable driving record for the previous 3 years.
At least 18 years of age.
Ability to pass a drug test and background check.
Ability to remain stationary for at least 75% of the time.
Ability to move about inside the office occasionally to access file cabinets, office machinery, and similar items.
Visual acuity and manual dexterity to operate a computer and office productivity equipment such as a calculator, copy machine, and printer.
Ability to communicate frequently with internal and external customers and exchange accurate information.
Ability to move objects weighing up to 20 pounds.

Nice To Haves

Associate or bachelor's degree.

Responsibilities

Build partnerships with customers interested in purchasing a vehicle and guide them through the DriveTime Nurture and Sales processes.
Manage the full sales cycle by making sales calls to secure appointments and converting scheduled visits into completed sales.
Complete operational tasks, including opening and closing the store, cash handling, sales and nurture activities, inventory management, audits, and administrative documentation, tags, and title and registration work.
Maintain expert knowledge of dealership inventory, the website, OET experience, financing options, and sales processes, including trades, upgrades, and post-sale activities.
Develop sales competencies, including negotiation, customer experience, and core selling skills.
Collaborate with and support team members, contributing to a positive, safe, and effective team environment.
Deliver a tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
Support onboarding and skill development as a training partner for new-hire Sales and Operations Advisors.
Execute company directives, initiatives, and expectations; seek feedback and participate in training and development.
Progress through Levels 0–4, taking on increased responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

Benefits

Medical, dental, and vision insurance, with the company covering a sizable amount of insurance premiums.
401(k).
Company-paid life insurance.
Short- and long-term disability coverage.
Professional growth opportunities and manager training programs.
Tuition reimbursement.
Wellness program with self-guided coaching and journeys, cash incentives, and medical premium discounts.
Competitive pay.
Monthly bonus share, sales contests, and other recognition perks.
Paid time off for full-time roles, including wellness days, holidays, and personal time.
Vacation time for part-time employees, earned based on hours worked.
Sundays off; the dealership is closed on Sundays.