Sales & Operations Advisor

DriveTime • Pittsburgh, PA

5d

About The Position

The Sales and Operations Advisor delivers effective customer interactions by understanding customer needs and matching them with suitable vehicles, inventory, and financing options. The Advisor guides customers through the sales process so they either complete a purchase or understand the next steps. The role also supports dealership operations by completing operational tasks, maintaining compliance, and helping ensure the dealership is ready to provide a consistent, high-quality customer experience.

This is a multi-phase, learn-and-earn role (Levels 0–4). As certification is achieved, the Advisor takes on increasing responsibility for sales, operations, inventory management, and dealership leadership. The role includes supporting new-hire onboarding and development, and participating in ongoing training.

Requirements

• High school diploma or GED, or equivalent experience.
• At least 3 years of experience in sales and retail operations, with demonstrated success in sales performance, operational processes, and customer experience.
• Valid driver’s license and an acceptable driving record for the previous 3 years.
• At least 18 years of age.
• Ability to pass a drug test and background check.

Nice To Haves

• Associate degree or bachelor’s degree.

Responsibilities

• Build relationships with customers interested in purchasing a vehicle and guide them through DriveTime’s Nurture and Sales processes.
• Manage the full sales cycle, including making sales calls to secure appointments and converting scheduled visits into completed sales.
• Complete operational tasks such as opening and closing the store, cash handling, sales and nurture activities, inventory management, audits, and administrative work involving documentation, tags, and title and registration.
• Maintain expert knowledge of dealership inventory, the website, OET experience, financing options, and sales processes, including trades, upgrades, and post-sale activities.
• Develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and effective team environment.
• Deliver a tailored customer experience in the dealership and introduce customers to the DriveTime family of companies.
• Support onboarding and skill development as a training partner for new Sales and Operations Advisors.
• Carry out company directives, initiatives, and expectations; seek feedback and participate in training and development.
• Progress through Levels 0–4, taking on increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

Benefits

• Medical, dental, and vision insurance, with the company covering a sizable amount of insurance premiums.
• 401(k).
• Company-paid life insurance.
• Short- and long-term disability coverage.
• Professional growth and advancement opportunities.
• Tuition reimbursement.
• Wellness program with self-guided coaching and activities, cash incentives, and discounts on medical premiums.
• Competitive pay.
• Consistent work schedule; dealerships are closed on Sundays.
• Monthly bonus share and sales contests.
• Training and development, including opportunities to certify at higher levels and manager training programs.
• Paid time off for full-time roles, including wellness days, holidays, and personal time.
• Vacation time for part-time employees, earned based on hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED