Sales & Operations Advisor
About The Position
The Sales and Operations Advisor delivers effective customer interactions by understanding customer needs and matching them with appropriate vehicles, inventory, and financing options. The Advisor guides customers through the purchase process and ensures each customer either completes a purchase or understands the next steps. The role also supports dealership operations by completing required tasks, maintaining compliance, and helping ensure the dealership is prepared to provide a consistent, high-quality customer experience. This is a multi-phase, learn-and-earn role with Levels 0–4. As certification is achieved, the Advisor assumes increasing responsibility for sales, operations, inventory management, and dealership leadership. The role also serves as a training partner for new Sales and Operations Advisors, supporting their onboarding and skill development.
Requirements
- High school diploma or GED; an associate or bachelor’s degree is preferred, or equivalent experience.
- At least 3 years of related work experience, including sales and retail operations experience with demonstrated success in sales performance, operational processes, and customer experience.
- Valid driver’s license and an acceptable driving record for the previous 3 years.
- Must be at least 18 years old.
- Ability to pass a drug test and background check.
Nice To Haves
- Associate or bachelor’s degree.
Responsibilities
- Build partnerships with prospective vehicle purchasers and guide them through DriveTime’s Nurture and Sales processes.
- Manage the full sales cycle by making sales calls to secure appointments and converting scheduled visits into completed sales.
- Complete operational tasks, including opening and closing the store, cash handling, sales and nurture activities, inventory management, audits, and administrative work such as documentation and tags, title, and registration.
- Maintain expert knowledge of dealership inventory, the website, financing options, and related sales processes, including trades, upgrades, and post-sale activities.
- Develop sales competencies, including negotiation, customer experience, and core selling skills.
- Collaborate with and support team members to foster a positive, safe, and effective team environment.
- Deliver a tailored customer experience in the dealership and introduce customers to the DriveTime family of companies.
- Support onboarding and skill development as a training partner for new Sales and Operations Advisors.
- Execute company directives, initiatives, and expectations; seek feedback and participate in training and development.
- Progress through the Levels 0–4 certification program and take on increasing responsibility for sales, operations, inventory management, and dealership leadership.
Benefits
- Medical, dental, and vision insurance, with the company covering a sizable amount of insurance premiums.
- Company-paid life insurance.
- Short- and long-term disability coverage.
- 401(k).
- Tuition reimbursement.
- Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums.
- Monthly bonus share and sales contests.
- Paid time off for full-time roles, including wellness days, holidays, and vacation time.
- Consistent work schedule; stores are closed on Sundays.
- Professional growth opportunities and manager training programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
