Sales & Operations Advisor

DriveTime • Charlotte, NE

5d

About The Position

The Sales and Operations Advisor delivers effective customer interactions by understanding customer needs and matching them with suitable vehicles, inventory, and financing options. The Advisor guides customers through the sales process so they either complete a purchase or understand the next steps. The role also supports dealership operations by completing operational tasks, maintaining compliance, and helping prepare the dealership to provide a consistent, high-quality customer experience.

This is a multi-phase, learn-and-earn role (Levels 0–4). As certification is achieved, the Advisor assumes increasing responsibility for sales, operations, inventory management, and dealership leadership. The role also serves as a training partner for new Sales and Operations Advisors.

DriveTime Family of Brands is a privately owned used-car sales, finance, and servicing company. Its dealerships use transparent pricing, and the company describes a focus on customer and employee opportunities and development.

Requirements

• High school diploma or GED, or equivalent experience.
• At least 3 years of related work experience, including at least 3 years in sales and retail operations, with demonstrated success driving sales performance, managing operational processes, and delivering high-quality customer experiences.
• Valid driver’s license and an acceptable driving record for the previous 3 years.
• At least 18 years of age.
• Ability to pass a drug test and background check.
• Ability to remain stationary at least 75% of the time.
• Ability to occasionally move around the office to access file cabinets, office machinery, and similar items.
• Visual acuity and manual dexterity to operate a computer and office productivity machinery, such as a calculator, copy machine, and printer.
• Ability to communicate frequently with internal and external customers and exchange accurate information.
• Ability to move objects weighing up to 20 pounds.

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• Build partnerships with customers interested in purchasing a vehicle and guide them through the DriveTime Nurture and Sales processes.
• Manage the full sales cycle by making sales calls to secure appointments and converting scheduled visits into completed sales.
• Perform operational tasks, including opening and closing the store, cash handling, sales and nurture activities, inventory management, audits, and administrative work such as documentation and tags, title, and registration.
• Maintain expert knowledge of dealership inventory, the website, OET experience, financing options, and related sales processes, including trades, upgrades, and post-sale activities.
• Develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and effective team environment.
• Deliver a tailored customer experience at the dealership and introduce customers to the DriveTime family of companies.
• Support onboarding and skill development as a training partner for new Sales and Operations Advisors.
• Carry out company directives, initiatives, and expectations; seek feedback and participate in training and development.
• Progress through Levels 0–4, taking on increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

Benefits

• Medical, dental, and vision coverage, with the company covering a sizable amount of insurance premiums.
• 401(k).
• Company-paid life insurance.
• Short- and long-term disability coverage.
• Professional growth and promotion opportunities.
• Tuition reimbursement.
• Wellness program with self-guided coaching and journeys, cash incentives, and medical-premium discounts.
• Competitive pay.
• Monthly bonus share and sales contests.
• World-class training and development, including manager training programs.
• Paid time off for full-time roles, including wellness days, holidays, and personal time.
• Vacation time for part-time employees, earned based on hours worked.
• Consistent work schedule; stores are closed Sundays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED