Sales & Operations Advisor

DriveTime • Memphis, TN

5d

About The Position

The Sales and Operations Advisor delivers effective customer interactions by understanding customer needs and matching them with appropriate vehicles, inventory, and financing options. The Advisor guides customers through the sales process so they either complete a purchase or understand the next steps. The role also supports dealership operations by completing operational tasks, maintaining compliance, and helping prepare the dealership to provide a consistent, high-quality customer experience.

This is a multi-phase, learn-and-earn role with Levels 0–4. As certification is achieved, the Advisor takes on increasing responsibility for sales, operations, inventory management, and dealership leadership. The role may also serve as a training partner for new Sales and Operations Advisors.

DriveTime Family of Brands is a privately owned used-car sales, financing, and servicing company. Its dealerships use transparent pricing, and its reconditioning centers prepare pre-owned vehicles for sale. The company describes its culture as focused on customer and employee opportunity, professional growth, and teamwork.

Requirements

• High school diploma or GED, or equivalent experience.
• At least 3 years of related work experience in sales and retail operations, including demonstrated success driving sales performance, managing operational processes, and delivering high-quality customer experiences.
• Valid driver’s license and an acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and background check.

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• Build strong partnerships with customers interested in purchasing a vehicle and guide them through the DriveTime Nurture and Sales processes.
• Manage the full sales cycle by making sales calls to secure appointments and converting scheduled visits into completed sales.
• Complete operational responsibilities, including opening and closing the store, cash handling, sales and nurture activities, inventory management, audits, and administrative documentation such as tags and title or registration paperwork.
• Maintain expert knowledge of dealership inventory, the website, the OET experience, financing options, and sales processes such as trades, upgrades, and post-sale activities.
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and effective team environment.
• Deliver a tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
• Support onboarding and skill development as a training partner for new Sales and Operations Advisors.
• Execute company directives, initiatives, and expectations; seek feedback and participate in training and development.
• Progress through Levels 0–4, assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

Benefits

• Medical, dental, and vision insurance, with the company covering a sizable amount of insurance premiums.
• 401(k).
• Company-paid life insurance.
• Short- and long-term disability coverage.
• Professional growth opportunities and manager training programs.
• Tuition reimbursement.
• Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums for participating in activities.
• Competitive pay.
• Monthly bonus share and sales contests.
• Paid time off for full-time roles, including wellness days, holidays, and personal time.
• Vacation time for part-time employees, earned based on hours worked.
• Company is closed on Sundays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED