Sales & Operations Advisor
About The Position
The Sales and Operations Advisor helps customers find vehicles and financing options that meet their needs, guides them through the sales process, and ensures they either complete a purchase or understand the next steps. The role also supports dealership operations by completing operational tasks, maintaining compliance, and helping the dealership deliver a consistent, high-quality customer experience. This is a multi-phase, learn-and-earn role spanning Levels 0–4. As certifications are achieved, the Advisor assumes increasing responsibility for sales, operations, inventory management, and dealership leadership. The position includes customer engagement, sales calls, in-store customer visits, store operations, administrative work, and support for new-hire training.
Requirements
- High school diploma or GED, or equivalent experience.
- At least 3 years of experience in sales and retail operations, with demonstrated success driving sales performance, managing operational processes, and delivering high-quality customer experiences.
- Valid driver’s license and an acceptable driving record for the previous 3 years.
- At least 18 years of age.
- Ability to pass a drug test and background check.
Nice To Haves
- Associate degree or bachelor’s degree.
Responsibilities
- Build partnerships with customers interested in purchasing a vehicle and guide them through DriveTime’s Nurture and Sales processes.
- Manage the full sales cycle by making sales calls to secure appointments and converting scheduled visits into completed sales.
- Complete operational tasks, including opening and closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative work such as documentation and tags, title, and registration.
- Maintain expert knowledge of dealership inventory, the website, OET experience, financing options, and sales processes, including trades, upgrades, and post-sale activities.
- Develop sales competencies, including negotiation, customer experience, and core selling skills.
- Collaborate with and support team members to contribute to a positive, safe, and effective team environment.
- Deliver a tailored customer experience at the dealership and introduce customers to the full DriveTime family of companies.
- Support onboarding and skill development as a training partner for new-hire Sales and Operations Advisors.
- Execute company directives, initiatives, and expectations; seek feedback and participate in training and development.
- Progress through Levels 0–4, taking on increased responsibility for sales, operations, inventory management, and dealership leadership as certifications are achieved.
Benefits
- Medical, dental, and vision insurance, with the company covering a sizable amount of insurance premiums.
- 401(k).
- Company-paid life insurance.
- Short- and long-term disability coverage.
- Professional growth and advancement opportunities.
- Tuition reimbursement.
- Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums.
- Competitive pay.
- Consistent work schedule; stores are closed on Sundays.
- Monthly bonus share and sales contests.
- Training and development, including certification opportunities and manager training programs.
- Paid time off for full-time roles, including wellness days and holidays.
- Vacation time for part-time employees, earned based on hours worked.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
