Sales & Operations Advisor
About The Position
The Sales and Operations Advisor delivers effective customer interactions by understanding customer needs and matching them with appropriate vehicles, inventory, and financing options. The Advisor guides customers through the sales process so they either complete a purchase or understand the next steps. The role also supports dealership operations, compliance, and readiness to provide a consistent, high-quality customer experience. This is a multi-phase, learn-and-earn role (Levels 0–4) with increasing responsibility for sales, operations, inventory management, and dealership leadership as certifications are achieved. The Advisor may also support onboarding and skill development for new hires.
Requirements
- High school diploma or GED, or equivalent experience.
- At least 3 years of related experience in sales and retail operations, including demonstrated success driving sales performance, managing operational processes, and providing high-quality customer experiences.
- Valid driver’s license and an acceptable driving record for the previous 3 years.
- At least 18 years of age.
- Ability to pass a drug test and background check.
Nice To Haves
- Associate or bachelor’s degree.
Responsibilities
- Build relationships with customers interested in purchasing a vehicle and guide them through the DriveTime Nurture and Sales processes.
- Manage the full sales cycle, including making sales calls to secure appointments and converting scheduled visits into completed sales.
- Complete operational tasks such as opening and closing the store, cash handling, sales and nurture activities, inventory management, audits, and administrative work involving documentation, tags, titles, and registration.
- Maintain expert knowledge of dealership inventory, the website, OET experience, financing options, and sales processes, including trades, upgrades, and post-sale activities.
- Develop sales competencies, including negotiation, customer experience, and core selling skills.
- Collaborate with and support team members, contributing to a positive, safe, and effective team environment.
- Deliver a tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
- Serve as a training partner for new Sales and Operations Advisors, supporting onboarding and skill development.
- Carry out company directives, initiatives, and expectations; seek feedback and participate in training and development.
- Progress through the role’s certification phases, taking on increasing responsibility for sales, operations, inventory management, and dealership leadership.
Benefits
- Medical, dental, and vision insurance, with the company covering a sizable amount of insurance premiums.
- 401(k).
- Company-paid life insurance.
- Short- and long-term disability coverage.
- Tuition reimbursement.
- Wellness program with self-guided coaching and journeys, cash incentives, and medical premium discounts.
- Monthly bonus share and sales contests.
- Training and development, including opportunities to certify at higher levels and participate in manager training programs.
- Paid time off for full-time roles, including wellness days, holidays, and personal time.
- Sunday closure to support work-life balance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
