Sales & Operations Advisor in Training

DriveTime • Phoenix, AZ

4d

About The Position

DriveTime Family of Brands is hiring a Sales & Operations Advisor in Training to support customers and dealership operations. The role helps create a positive dealership experience, assists customers through the purchasing process, and supports sales and operations teams. The employee follows up with prospective customers, helps with test drives and vehicle presentations, processes paperwork, maintains showroom and inventory presentation, and contributes to dealership organization and operational flow. The position includes cross-training across dealership functions and a multi-phase learning certification, with increasing sales and operations responsibility as the employee progresses.

Requirements

• High school diploma or GED required, or equivalent experience.
• At least 1 year of experience in hospitality, sales, and/or retail in a fast-paced, customer-facing environment.
• 1–3 years of related work experience.
• Ability to progress through a multi-phase learning certification of Level 1 and 2, assuming increasing responsibility for sales and operations.
• Positive attitude and willingness to learn and grow.
• Valid driver’s license and an acceptable driving record for the previous 3 years.
• Must be at least 18 years old.
• Ability to pass a drug test and background check.

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during the purchasing process by presenting vehicle features, pricing, financing basics, and dealership services.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and communicate consistently with prospective customers by phone, text, and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork, including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations across departments as needed.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Use internal technical systems to support dealership operations and the end-to-end customer journey.
• Work with sales and management teams to support and achieve dealership goals.
• Cross-train in multiple dealership functions and complete assigned tasks with operational flexibility.
• Contribute to a positive, energetic, team-oriented workplace culture.
• Adapt quickly to changing priorities and business needs.
• Progress through Level 1 and Level 2 learning certification, assuming increasing responsibility for sales and operations.

Benefits

• Medical, dental, and vision insurance, with the company covering a sizable amount of insurance premiums.
• Company-paid life insurance.
• Short- and long-term disability coverage.
• Professional growth opportunities and manager training programs.
• Tuition reimbursement.
• Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums.
• Competitive pay.
• Monthly bonus share and sales contests.
• Paid time off for full-time roles, including wellness days, holidays, and personal time.
• Vacation time for part-time employees, accrued based on hours worked.
• Work schedule with Sundays off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED