Sales Operations Advertising Senior Manager - CVS Media Exchange (CMX)

CVS Health•Chicago, IL

8d•$82,940 - $199,144•Hybrid

About The Position

CVS Media Exchange (CMX) is seeking a Senior Manager, Sales Operations & Analytics within its Sales organization. The role reports to the Lead Director, Sales Strategy & Operations and is responsible for driving the operational effectiveness, rigor, and performance visibility of the sales organization. It oversees core processes such as forecasting, pipeline management, reporting, and planning to support consistent execution against revenue targets. Working with Sales leadership and partners across Sales, Product, Marketing, Partnerships, Sales Enablement, Business Systems, Finance, and Revenue Operations, the Senior Manager provides accurate insights, standardized processes, and scalable infrastructure. The role combines analytical expertise, operational discipline, and stakeholder partnership to improve forecast accuracy, sales productivity, and data-driven decision-making. It also translates data and market insights into actionable plans and clear performance visibility. The position is hybrid and requires working in the office two days per week, Tuesday through Wednesday, at one of the listed corporate hubs: Wellesley, Massachusetts; Woonsocket, Rhode Island; New York, New York (Soho office); or Chicago, Illinois. The position is full-time and eligible for a comprehensive benefits package, as well as a CVS Health bonus, commission, or short-term incentive program and an equity award target.

Requirements

At least 6 years of experience in Sales Operations, Revenue Operations, Strategy, or Sales Analytics.
At least 2 years of leadership experience directly managing a team member.
Strong analytical skills and experience with forecasting, financial modeling, and pipeline management.
Advanced proficiency in Excel, PowerPoint, and CRM systems such as Salesforce.
Bachelor’s degree or equivalent; alternatively, a high school diploma and 4 years of experience.
Ability to work in the office two days a week, Tuesday through Wednesday, at one of the listed corporate hubs.

Nice To Haves

Experience working closely with Sales leadership in a high-growth or complex environment.
Ability to translate data into strategic insights and actionable recommendations.
Exceptional cross-functional collaboration and communication skills.
Strong project management skills, operational rigor, and attention to detail.

Responsibilities

Own and manage core sales operations processes, including pipeline management, opportunity tracking, and weekly, monthly, quarterly, and annual forecasting cadence.
Establish and enforce standardized sales processes, definitions, and workflows to support consistency and data integrity.
Partner with Revenue Operations and Business Systems to optimize Salesforce processes, reporting structures, and system adoption.
Monitor pipeline health, including stage progression, conversion rates, and deal velocity.
Support sales goal setting and quota allocation, aligning them with revenue targets and organizational priorities.
Identify process gaps and inefficiencies and lead continuous improvement initiatives to improve scalability and seller productivity.
Lead the sales forecasting process, using disciplined pipeline inspection and risk assessment to support accuracy, consistency, and transparency.
Develop and maintain standardized reporting and dashboards covering pipeline, bookings, revenue, and key performance metrics.
Analyze sales performance against targets and identify trends, risks, and opportunities across teams, categories, and products.
Partner with Finance and Revenue Operations to align pipeline reporting with bookings, billed revenue, and incentive compensation (SIP) calculations.
Support monthly, quarterly, and annual business reviews with actionable performance insights and executive-ready reporting.
Translate data into recommendations to improve forecast predictability, pipeline conversion, and sales efficiency.
Support annual and in-year sales planning, including bottoms-up modeling, capacity planning, and performance tracking.
Partner with Sales leadership to identify gaps to target and develop performance improvement action plans.
Collaborate with Sales Enablement to reinforce process adoption, reporting usage, and sales best practices.
Provide operational support and tools, data, and insights to help the Sales organization execute effectively.
Align forecasting, reporting, and planning processes with Sales, Finance, Revenue Operations, and Sales Enablement.
Ensure consistent data definitions and reporting methodologies across teams.
Surface risks, inconsistencies, and data gaps and drive resolution and stakeholder accountability.