Executive Director, Business Operations & Strategy – CVS Media Exchange

CVS Health•Boston, MA

8d•$131,500 - $303,195

About The Position

The Executive Director, Business Operations & Strategy for CVS Media Exchange (CMX) is a senior leader responsible for operational excellence and scalable growth. As a member of the CMX leadership team, this role shapes business strategy and operational priorities to support revenue growth, scalability, profitability, and organizational effectiveness. The Executive Director establishes the operating model, governance structure, and execution framework that help CMX meet short-term targets and long-term strategic objectives, while influencing priorities across Marketing, DDAT, Product, and enterprise partner organizations. The role develops scalable operating models, governance frameworks, and business rhythms, balancing long-term organizational design with day-to-day execution. It owns operational planning and budget strategy for CMX operations and influences profitability through productivity, automation, resource optimization, and vendor management. The leader also builds and develops a high-performing operations organization and promotes accountability, collaboration, continuous improvement, and customer focus.

Requirements

15+ years of experience in business operations, marketing operations, strategy, ad-tech, consulting, portfolio and program management, or related fields.
7+ years of experience leading and developing high-performing teams.
Demonstrated ability to develop and execute operational strategies aligned with annual business goals and long-term growth objectives.
Strong expertise designing and governing decision-making frameworks, including RACI, PACE, DACI, and related accountability models.
Experience establishing operating models, governance frameworks, executive reviews, performance reporting, and scalable business processes for organizations undergoing rapid growth, integration, or transformation.
Expertise automating and optimizing workflows using project portfolio management, work management, and collaboration platforms such as Workfront, Jira, Confluence, Smartsheet, or similar technologies.
Strong knowledge of media, advertising, retail media, e-commerce, digital marketing, or technology environments, including an understanding of technology and advertising operations.
Experience managing significant operating budgets and vendor portfolios.
Ability to partner effectively across Product, Sales, Marketing, Client Success, Strategy, and Business Systems teams to drive operational excellence.
Excellent executive communication, organizational leadership, and problem-solving skills.
Regular and reliable attendance.
Ability to travel as business needs require.
Bachelor’s degree required.

Nice To Haves

Proven track record leading cross-functional initiatives in complex, matrixed organizations.
Demonstrated success building operating models, governance frameworks, and scalable processes for high-growth businesses.
Ability to influence senior leaders and drive execution without direct authority.
Advanced proficiency with Microsoft Office, including Visio.
Lean, Six Sigma, Agile, or similar process improvement certifications.
Experience working with advertisers, agencies, marketing platforms, or advertising technology companies.
MBA or advanced business degree.
Experience in healthcare, retail, commerce media, retail media networks, or digital advertising ecosystems.
Master’s degree preferred.

Responsibilities

Develop and execute CMX operational strategy aligned with annual business goals and long-term growth objectives.
Design and govern operating models, governance frameworks, and business rhythms to improve organizational effectiveness and support sustained growth.
Evaluate industry trends and emerging technologies to inform future operating strategy.
Define and manage business OKRs, executive dashboard reporting, performance management processes, executive reviews, and governance adherence across CMX.
Improve operational efficiency by streamlining workflows, implementing scalable processes, removing friction points, accelerating decision-making, and establishing standardized operating procedures.
Partner with Product, Marketing, Business Systems, and stakeholders across PCW Marketing, Operations, DDAT, and Strategy to optimize technology platforms, automation, reporting, business intelligence, and resource management.
Create and drive shared operational standards across interconnected teams.
Lead, coach, and develop a high-performing operations organization, fostering accountability, collaboration, continuous improvement, and customer focus.
Own operational planning and budget strategy for CMX operations, including productivity, automation, resource optimization, and vendor management.