Sales Operation Manager

Credo•San Jose, CA

10d

About The Position

We're looking for a Sales Operations Manager to own the commercial operations relationship for our hyperscaler accounts. This role bridges sales, account management, product management, supply chain, manufacturing operations, logistics, finance, distributors, and the customer directly. It suits someone who has run high-volume order and forecast management for large accounts in a semiconductor manufacturing environment and is comfortable owning both customer and internal relationships and the processes that drive sales team productivity and revenue optimization.

Requirements

Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field.
Five years in sales operations, customer logistics, or supply chain operations within the semiconductor, electronics, or hardware manufacturing industry.
Direct experience with large, high-volume accounts.
Proven experience owning a hyperscaler, OEM, or equivalent strategic account relationship from a commercial operations standpoint — not purely internal-facing.
Proficiency with major ERP systems (NetSuite, Oracle, SAP, or Microsoft Dynamics) and CRM platforms (Salesforce or Oracle).
Advanced Excel skills (pivot tables, VLOOKUPs/XLOOKUPs, data manipulation) and working knowledge of BI tools (Tableau or Power BI).
Direct experience with customer portal administration, VMI, and JIT transaction models.
Working knowledge of SOX, international trade compliance, and ISO process requirements as they apply to commercial order processing.

Nice To Haves

Prior experience specifically supporting hyperscaler or large cloud/AI infrastructure accounts.
Proficiency in Mandarin.
Experience with EDI and API-based portal integrations.
Background in demand planning or supply chain in addition to sales operations.
Track record of scaling sales operations process through a high-growth period.

Responsibilities

Own the commercial operations relationship for hyperscaler accounts.
Bridge sales, account management, product management, supply chain, manufacturing operations, logistics, finance, distributors, and the customer directly.
Run high-volume order and forecast management for large accounts in a semiconductor manufacturing environment.
Own customer and internal relationships.
Manage processes that drive sales team productivity and revenue optimization.