Sales Manager
About The Position
The Sales Manager manages accounts to achieve guest satisfaction and solicit past and new business, ensuring all revenue goals are achieved or exceeded. The role maximizes revenue by selling all facets of the hotel, negotiating terms that meet customer requirements, and managing the solicitation and closing process. It also coordinates hotel departments in serving accounts and maintains relationships with key accounts to increase customer satisfaction and revenue. The Sales Manager develops persuasive sales presentations, communicates the benefits of the hotel, makes local sales calls, reviews competitors, and represents the hotel at trade shows. The position includes coaching and supporting associates and following sustainability guidelines related to HHM’s EarthView program. The work schedule varies and may occasionally include holidays and weekends, with moderate travel between the hotel and client locations.
Requirements
- Proven track record in sales.
- Ability to perform the physical requirements listed: sit for extended periods, lift up to 10 pounds, bend, reach, and use hands and fingers to operate a keyboard.
- Ability to travel moderately between the hotel and clients' locations.
Nice To Haves
- Associate’s or Bachelor’s degree in Hospitality or a related industry.
- Previous hospitality sales experience.
Responsibilities
- Interview, select, train, schedule, coach, and support associates to ensure performance meets brand or hotel standards and HHM core values.
- Maximize revenue by selling all facets of the hotel to previous, current, and potential clients.
- Use professional sales techniques to negotiate terms and conditions that satisfy internal and external customer requirements.
- Manage accounts and ensure pertinent solicitation and closing activities are completed and documented.
- Coordinate participation by various departments in servicing accounts.
- Maintain relationships with key accounts to increase customer satisfaction and account revenue.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Articulate and leverage the hotel's benefits to close sales opportunities.
- Travel locally to conduct outside sales calls, promote the hotel, and review competition.
- Represent the hotel at trade shows.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
