Acima Sales Manager

Acima•Folsom, CA

1d•$20 - $24•Onsite

About The Position

The Sales Manager manages all activities within an assigned Acima retail partner store, working in person at the partner location. The role is responsible for maximizing store revenue and profits through effective management of store operations, coworker selection, training, and development, and achieving sales goals while improving processes to increase sales. The position is hourly, with compensation of $20.11–$24.39 per hour and potential performance-based bonuses paid monthly. The employee must accurately record all hours worked and will be paid overtime in accordance with applicable law. This is a full-time position. Workdays and hours vary across Monday through Sunday and include evenings and weekends. The Sales Manager leads and develops store coworkers, oversees sales and account operations, builds relationships with retail partner personnel, and guides customers through Acima’s leasing services and payment processes.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Proven track record of success in retail sales management.
Strong leadership skills and ability to motivate and develop a team.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and other relevant software applications.
Knowledge of inventory management and merchandising principles.
Organized, with time-management skills and ability to multitask.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Consistent in-person attendance to lead and manage store operations.

Nice To Haves

Familiarity with rental or leasing industry practices.

Responsibilities

Manage and direct store coworkers’ day-to-day work.
Motivate, evaluate, coach, and counsel coworkers; hold them accountable to duties and company policies, including issuing discipline up to and including termination.
Identify and recommend coworkers for promotion to Sales Manager and Assistant Sales Manager roles.
Build partnerships with store personnel to generate referrals and educate them about the rental and lease process.
Train, supervise, and assess coworkers’ commitment to exceptional customer service.
Use discretion and judgment in daily management of store personnel, sales, and customers.
Develop coworkers’ sales and account-management skills through ongoing training and coaching.
Address and resolve coworker and customer issues and complaints promptly.
Cultivate a positive work environment to support retention and minimize turnover and workplace issues.
Recruit, interview, and hire store coworkers.
Establish and track daily and weekly sales objectives.
Supervise and guide coworkers in sales activities and daily job duties.
Facilitate customer rental and lease agreements and oversee sales outcomes to support revenue growth.
Address accounts requiring managerial intervention and authorize customer commitments.
Communicate and promote the accessibility, flexibility, and convenience of Acima’s leasing services to potential customers.
Educate customers on lease terms and delivery protocols, review overdue accounts, and encourage timely payments.
Oversee store sales and account operations.
Guide customer interactions about leasing options, clarifying payment terms and providing service.