Acima Sales Manager

Acima • Fairfield, CT

12d • $22 - $27 • Onsite

About The Position

The Sales Manager oversees all activities within an assigned Acima retail partner location. The role is responsible for maximizing store revenue and profits through effective management of store operations, including selecting, training, and developing coworkers. The Sales Manager sets and works toward store sales goals, improves processes to increase sales, manages coworker performance, and builds relationships with retail partner personnel. The position is performed in person at a retail partner store and is paid hourly, with potential performance-based monthly bonuses or incentives.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED.
• Proven track record of success in retail sales management.
• Strong leadership skills and ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Knowledge of inventory management and merchandising principles.
• Organizational and time-management skills, including the ability to multitask.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in-person attendance to lead and manage store operations.

Nice To Haves

• Familiarity with rental or leasing industry practices.

Responsibilities

• Manage and direct the day-to-day work of store coworkers.
• Motivate, evaluate, coach, and counsel coworkers; hold them accountable for their duties and company policies, including issuing discipline up to and including termination.
• Identify and recommend coworkers for promotion to Sales Manager and Assistant Sales Manager roles.
• Build partnerships with retail store personnel to generate referrals and educate them about the rental and lease process.
• Train, supervise, and assess coworkers’ commitment to exceptional customer service.
• Use discretion and judgment in managing store personnel, sales, and customer matters.
• Improve coworkers’ sales and account-management skills through ongoing training and coaching.
• Address and resolve coworker and customer issues and complaints promptly.
• Promote a positive work environment to support coworker retention and minimize turnover and issues.
• Recruit, interview, and hire store coworkers.
• Establish and track daily and weekly sales objectives.
• Supervise and guide coworkers in sales activities and daily job duties.
• Facilitate rental and lease agreement conversions and oversee sales outcomes to support revenue growth.
• Handle challenging accounts requiring managerial intervention and authorize customer commitments.
• Communicate and promote the accessibility, flexibility, and convenience of Acima’s leasing services to potential customers.
• Educate customers on lease terms and delivery protocols, review overdue accounts, and encourage timely payments.
• Oversee store sales and account operations.
• Guide customer interactions about leasing options, clearly explaining payment terms and providing high-quality service.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and supplemental life insurance.
• Spouse and dependent life insurance.
• Short-term and long-term disability insurance.
• Flexible Spending Accounts.
• 401(k) Savings Plan with company match.
• Paid Time Off.
• Legal insurance.
• Identity theft protection plan.
• Health Savings Accounts.
• Hospital indemnity, critical illness, and accident insurance.
• Limited Purpose Plan.
• Potential performance-based bonus or incentives, paid monthly.
• Career growth opportunities.
• Weekly pay.
• Discounts from Acima partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED