Sales Manager (Optical Retail)

Career Opportunities with Now Optics • West Fargo, ND

20d • Onsite

About The Position

The Sales Manager is the store’s sales leader, assisting the Brand Manager in supervising and executing action plans to drive sales performance while building a positive, results-driven team atmosphere. The role supports store operations, trains and coaches associates, and builds a strong partnership with the Clinical team and Lab Staff. It offers opportunities for development and exposure to senior leadership.

Stanton Optical is a full-service retail optical center focused on providing quality eyewear and customer service at affordable prices. Team members support Now Optics’ vision of modernizing the eye care experience, its mission of making eye care easy, and its iCARE values: Integrity, Collaboration, Accountability, Respect, and Empowerment.

Requirements

• At least one year of leadership experience in a fast-paced retail environment.
• Experience planning and implementing sales strategies and directing a sales team.
• Ability to multitask, prioritize, and remain flexible as business needs change in a team environment.
• Ability to communicate effectively with a diverse group of people.
• High school diploma or equivalent.
• Passion for outstanding customer and patient care.
• Interest in learning and fostering innovation among the team.
• Ability to promote high work standards and empower others to have an entrepreneurial mentality.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

• Optical experience.

Responsibilities

• Drive sales to exceed personal and store goals while delivering outstanding customer service.
• Support Brand Manager duties and frequently act as Manager on duty.
• Support store talent acquisition and development, including recruiting, training new team members, and developing store associates.
• Build a strong partnership with Clinical services.
• Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving goals.
• Communicate effectively and build a strong partnership with the Support Center and Human Resources.
• Ensure proper lab production to achieve Now Service and Ready When Promised commitments.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyewear delivery.
• Ensure customer orders are delivered accurately and on time.
• Maintain brand standards in the lab area and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery-time commitments to patients and ensure compliance.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage.
• Company-paid life and short-term disability coverage.
• Free eyeglasses, including two pairs annually with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and commission on sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED