Sales Manager - Pittsford Plaza

Warby Parker • Rochester, NY

3d

About The Position

Warby Parker is seeking a service-oriented Sales Manager for its new Pittsford Plaza store. The Sales Manager supports a team of Retail Advisors in delivering excellent glasses-shopping experiences and contributes to the store’s success through customer engagement, process improvement, and special projects. The role offers exposure to the company’s strategic operations and collaboration with business and Retail leaders.

Requirements

• Retail experience, including at least one year in a management position.
• Exceptional interpersonal skills.
• Managerial experience in sales or operations at a complex, customer-focused retailer.
• Self-starter with an entrepreneurial spirit.
• Eagerness to learn new skills.
• Upbeat and empathetic team player.
• Ability to pursue strong individual performance while helping teammates reach their targets.
• Ability to bring positive, fun energy to the workplace, including when working long hours.
• Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker’s values and brand philosophy to customers.
• Troubleshoot the point-of-sale system.
• Oversee store inventory management procedures.
• Develop processes to improve customer service and the shopping experience.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead shift-opening and end-of-day meetings, roundtables, and other meetings as needed.
• Direct a team of 8–10 team members and demonstrate excellent customer service.
• Help conduct team members’ biannual performance reviews with the Store Leader and Associate Store Leader.
• Assist with new-hire onboarding and ongoing training.
• Treat customers with respect and cultivate an inclusive, service-minded work culture.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• Retirement savings plan (401(k))
• Parental leave
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Overtime pay for eligible non-exempt employees who work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed