Sales Manager - Pittsford Plaza
About The Position
Warby Parker is seeking a service-oriented Sales Manager to support Retail Advisors and create excellent glasses-shopping experiences. The role engages with customers, contributes to process ideation and improvement, and participates in special projects. The Sales Manager helps shape and drive Warby Parker Retail while working alongside business and Retail leaders. This position oversees day-to-day store operations, including point-of-sale troubleshooting, inventory procedures, zoning schedules, and opening and closing the store. The Sales Manager leads and develops a team of 8–10 team members, supports hiring and training, participates in performance reviews, and fosters an inclusive, service-minded workplace. This is a new store opening in Pittsford Plaza.
Requirements
- Retail experience, including at least 1 year in a management position.
- Exceptional interpersonal skills.
- Managerial experience in sales or operations at a complex, customer-focused retailer.
- Self-starter with an entrepreneurial spirit.
- Eager to learn new skills.
- Upbeat and empathetic team player.
- Demonstrated drive to perform at a high level and help teammates reach their targets.
- Able to bring positive, fun energy to the workplace, including when working long hours.
- Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker's values and brand philosophy to customers.
- Troubleshoot the point-of-sale system.
- Oversee store inventory management procedures.
- Develop processes to improve customer service and optimize shopping experiences.
- Manage and implement daily zoning schedules.
- Open and close the store.
- Lead meetings at the beginning of shifts and at the end of the day, as well as roundtables and other meetings as needed.
- Direct a team of 8–10 team members and model excellent service.
- Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
- Assist with new-hire onboarding and ongoing training.
- Treat customers with respect and cultivate an inclusive, service-minded work culture.
Benefits
- Health, vision, and dental insurance (full-time employees).
- Life and AD&D insurance (full-time employees).
- Paid sick leave (full-time and part-time employees; terms vary).
- Paid holidays (full-time employees).
- Vacation days per year (full-time employees).
- Retirement savings plan (401(k)) (full-time employees).
- Parental leave, including for non-birthing parents (full-time employees).
- Short-term disability (full-time employees).
- Employee Stock Purchase Plan (full-time and part-time employees).
- Employee Assistance Program (EAP) (full-time and part-time employees).
- Bereavement Support (full-time employees).
- Optical Education Reimbursement (full-time employees).
- Free eyewear (full-time and part-time employees).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
