Sales Manager/Renaissance St. Louis Airport Hotel

Renaissance St. Louis Airport • St. Louis, MO

1d

About The Position

The Sales Manager is responsible for driving hotel revenue growth by building strong client relationships, developing new business, and promoting the hotel’s full-service offerings. The role requires knowledge of the hotel’s market position, banquet and food-and-beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning. The manager works with clients to plan banquet functions, conducts sales calls and site tours, develops marketing techniques, and pursues individual and team goals established in the annual Marketing plan. The position also supports revenue and profitability targets, maintains financial controls and detailed client records, responds to guest requests and complaints, and follows StepStone and hotel policies and procedures. Occasional travel is required.

Requirements

• Comprehensive knowledge of all hotel departments and functions.
• Comprehensive knowledge of applicable federal, state, and local health, safety, and legal regulations.
• Exceptional mathematical and computer skills.
• College education and relevant training and experience required.
• Ability to obtain any required licenses or certificates in a timely manner.
• CPR training required.
• Ability to use office and sales software accurately.
• Comprehensive knowledge of English to communicate effectively with guests, associates, and vendors.
• Ability to express ideas and convey information clearly, effectively, and professionally.
• Ability to actively listen.
• Ability to resolve disagreements respectfully with peers and coworkers.
• Minimum lifting and pulling capacity of 20 pounds.
• Ability to push, bend, stoop, reach upward, and perform tasks requiring manual dexterity.
• Ability to hear, write, and type.

Nice To Haves

• Additional education.
• First-aid training.
• Additional language ability.

Responsibilities

• Work with clients to develop all details of banquet functions.
• Maintain knowledge of competitive markets outside the area and of hotel capabilities and limitations that may affect sales strategies.
• Follow sales policies and procedures established in the annual Marketing plan.
• Make personal sales calls and conduct site tours for potential clients.
• Maintain professionalism in problem situations.
• Keep detailed records of guest discussions, including meeting setups and food-and-beverage details.
• Upsell to improve on-property revenue generation.
• Attend trade shows, industry events, and local events to network.
• Develop creative marketing techniques.
• Achieve and exceed individual and team annual goals established in the annual Marketing plan.
• Understand the role of rooms merchandising in overall revenue and periodically evaluate, assess, and revise program parameters.
• Achieve budgeted revenues and expenses and maximize sales-department profitability.
• Maintain correct procedures for credit control, financial transactions, and security of financial assets.
• Respond to and resolve guest requests, complaints, and questions courteously and promptly.
• Use office and sales software accurately.
• Assist with the design and preparation of statistical reports and presentations, as needed.
• Report information accurately and assist with office department tasks as needed.
• Follow StepStone and hotel policies and procedures.
• Attend required meetings.
• Communicate company information, decisions, or problems to appropriate parties in a timely manner and work respectfully to resolve disagreements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager