Assistant Housekeeping Manager/Renaissance St. Louis Airport Hotel

StepStone Hospitality•St. Louis, MO

About The Position

The Assistant Housekeeping Manager supports the housekeeping department’s daily operations. The role includes handling guest requests and calls, maintaining supply inventories and equipment, and overseeing department opening and closing in the Executive Housekeeper’s absence. The position also requires protecting guest safety and well-being, communicating courteously, following hotel and StepStone policies, and completing work professionally. Other duties may be assigned.

Requirements

Comprehensive knowledge of English to communicate effectively with guests, associates, and vendors.
Ability to accurately report information.
Ability to follow StepStone and hotel policies and procedures scrupulously.
Ability to adjust to high-pressure conditions and remain open to change.
Willingness to assume responsibility for personal growth and development.
Professional conduct and appearance at all times.
Minimum lifting and pulling of 20 pounds.
Ability to push, bend, stoop, reach upward, and perform tasks requiring manual dexterity.
Ability to hear, write, and type.
Comprehensive knowledge of hotel departments and functions.
Good mathematical and computer skills.
High school education and relevant training and experience required.

Nice To Haves

Additional education preferred.
CPR and first aid training preferred.
Additional language ability preferred.

Responsibilities

Report to the Housekeeping Office at the beginning of the shift, sign out a key, and return it at the end of the shift.
Open and close the department in the Executive Housekeeper’s absence, including assigning room boards and keys and completing other opening and closing requirements.
Answer incoming Housekeeping calls and respond to guest needs.
Inventory supplies and order items to maintain par levels.
Log missing items, maintain the lost-and-found catalog, and ship or mail claimed items to guests.
Report items needing repair to a supervisor and maintain equipment used in the work.
Protect guest safety and well-being and interact courteously with guests and co-workers.
Attend required meetings and complete projects and assignments thoroughly, professionally, and with care.
Follow StepStone and hotel policies and procedures.
Conduct oneself professionally and set standards for associates.
Perform other duties as assigned.