About The Position

The Human Resources Manager is responsible for recruiting and hiring, administering personnel policies and documentation, supporting management with policy and employment-law compliance, and resolving associate issues. The role oversees disciplinary actions, performance reviews, wage increases, associate benefits, required reports and claims, and personnel files. It also supports associate motivation, training, and development; coordinates meetings and events; and maintains relationships with the management team and community. The position requires effective communication with guests, associates, vendors, and hotel departments, as well as adherence to StepStone and hotel policies and procedures. Other duties may be assigned.

Requirements

  • Comprehensive knowledge of the English language to communicate effectively with guests, associates, and vendors.
  • Minimum lifting and pulling capacity of 20 pounds.
  • Ability to push, bend, stoop, reach upward, and perform tasks requiring manual dexterity.
  • Ability to hear, write, and type.

Responsibilities

  • Recruit, interview, check references, and hire candidates for open positions.
  • Interpret and enforce company policies and employment laws, and support management with enforcement and appropriate discipline.
  • Oversee disciplinary actions that may result in suspension or termination.
  • Ensure associates receive appropriate performance reviews and wage increases.
  • Plan and coordinate general meetings, associate gatherings, holiday parties, and incentive programs.
  • Ensure the safety committee conducts periodic safety meetings and inspections.
  • Maintain hotel associate personnel files and personnel administrative paperwork and documentation.
  • Resolve personnel issues and be available to answer associate questions.
  • Complete required monthly reports, including turnover and injury/illness summaries.
  • Maintain community contacts for recruiting and marketing purposes.
  • Respond to unemployment claims, work injuries, state disability claims, and wage garnishments.
  • Maintain insurance benefits for eligible associates.
  • Maintain a positive attitude with associates and applicants.
  • Establish and maintain a proactive human resources function that supports associate motivation, training, and development, and compliance with wage and benefit regulations and administration.
  • Communicate and coordinate effectively with all departments during functions.
  • Maintain close working relationships with the management team and follow StepStone and hotel policies and procedures.
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