Assistant Housekeeping Manager/Renaissance St. Louis Airport Hotel

Renaissance St. Louis Airport•St. Louis, MO

6d•$45,000 - $50,000

About The Position

The Assistant Housekeeping Manager supports the housekeeping department’s daily operations, including opening and closing the department when the Executive Housekeeper is absent. The role handles incoming housekeeping calls and guest requests, manages supply inventories and orders, and maintains lost-and-found records and arrangements for returning claimed items. It also reports repair needs, maintains work equipment, and helps protect the safety and well-being of guests and associates. The position requires professionalism, accurate communication and reporting, adherence to hotel and StepStone policies, and the ability to complete assignments carefully. Other duties may be assigned.

Requirements

Comprehensive knowledge of English to communicate effectively with guests, associates, and vendors.
Ability to accurately report information.
Ability to follow StepStone and hotel policies and procedures scrupulously.
Ability to adjust to high-pressure conditions and remain open to change.
Assume responsibility for personal growth and development.
Conduct oneself professionally at all times, including in conduct and dress, and set standards for associates.
Minimum lifting and pulling of 20 pounds.
Ability to push, bend, stoop, reach upward, and perform tasks requiring manual dexterity.
Ability to hear, write, and type.
Comprehensive knowledge of hotel departments and functions.
Good mathematical and computer skills.
High school education and relevant training and experience required.

Nice To Haves

Additional education preferred.
CPR and first aid training preferred.
Additional language ability preferred.

Responsibilities

Report to the Housekeeping Office at the beginning of the shift, sign out a key, and return it at the end of the shift.
Open and close the department in the absence of the Executive Housekeeper, including assigning room boards and keys and completing other opening and closing requirements.
Answer incoming housekeeping calls and respond to guest needs.
Inventory supplies and order to maintain par levels.
Log missing items, maintain the lost-and-found catalog, and ship or mail claimed items to guests.
Report items needing repair to a supervisor and maintain equipment used for work.
Protect guest safety and well-being and treat guests and co-workers courteously.
Attend required meetings.
Complete projects and assignments thoroughly, professionally, and with care.
Other duties may be assigned.