Sales Manager/Renaissance St. Louis Airport Hotel

StepStone Hospitality • St. Louis, MO

3d

About The Position

The Sales Manager is responsible for driving hotel revenue growth by building client relationships, developing new business, and promoting the hotel's full-service offerings. The role requires comprehensive knowledge of the hotel's market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.

The Sales Manager works with clients to coordinate banquet function details, conducts sales calls and site tours, attends networking events, and develops creative marketing techniques. The role also supports revenue and profitability goals, maintains detailed client records, responds to guest concerns, and follows hotel and company policies. Occasional travel is required.

Requirements

• College education and relevant training and experience required.
• Comprehensive knowledge of all hotel departments and functions.
• Comprehensive knowledge of applicable federal, state, and local health, safety, and legal regulations.
• Exceptional mathematical and computer skills.
• Ability to use various office and sales software accurately.
• Comprehensive knowledge of English to communicate effectively with guests, associates, and vendors.
• Ability to assist with designing and preparing statistical reports and presentations and to report information accurately.
• Ability to obtain any required licenses or certificates in a timely manner.
• CPR training required.
• Minimum lifting and pulling of 20 pounds; ability to push, bend, stoop, reach upward, and perform manual dexterity tasks; hearing, writing, and typing abilities.

Nice To Haves

• Additional education preferred.
• First aid training preferred.
• Additional language ability preferred.

Responsibilities

• Work with clients to develop all details of banquet functions.
• Maintain knowledge of competitive markets outside the area and of hotel capabilities and limitations that may affect sales strategies.
• Follow sales policies and procedures established in the annual Marketing plan.
• Make personal sales calls and conduct site tours for potential clients.
• Maintain professionalism in problem situations.
• Keep detailed records of discussions with guests, including meeting setups and food and beverage details.
• Upsell to improve on-property revenue generation.
• Attend trade shows, industry events, and local events to network and identify opportunities.
• Develop creative marketing techniques.
• Achieve or exceed individual and team annual goals established by the annual Marketing plan.
• Understand the role of rooms merchandising in overall revenue and periodically evaluate, assess, and revise program parameters.
• Achieve budgeted revenues and expenses and maximize sales department profitability.
• Maintain correct procedures for credit control, financial transactions, and security of financial assets.
• Respond to and resolve guest requests, complaints, and questions courteously and promptly.
• Use office and sales software accurately; assist with statistical reports, presentations, accurate reporting, and office department tasks as needed.
• Follow StepStone and hotel policies and procedures and attend required meetings.
• Communicate the StepStone Mission and Core Values, convey information professionally, listen actively, share information with appropriate parties promptly, and work respectfully to resolve disagreements.
• Perform other duties as assigned.
• Travel occasionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager