Chevy Sales Manager — Lead. Coach. Compete. Win.

Feldman Automotive•Lansing, MI

1d•Onsite

About The Position

Feldman Chevrolet of Lansing is hiring a hands-on Sales Manager to lead and coach the sales team from the showroom floor. The manager is expected to be actively involved in customers’ buying experiences, work sales opportunities alongside consultants, coach and train employees, help close deals, and take ownership of sales results and customer satisfaction. This is not a desk-based management role. The Sales Manager leads the sales process, maintains accountability for goals and CRM activity, and helps ensure customers receive a welcoming, supportive experience from initial contact through delivery and follow-up. The role also includes addressing customer concerns, resolving paperwork and funding issues, keeping inventory ready to sell, and supporting fellow managers and the wider team. Manager start time is 8:15 a.m. or earlier.

Requirements

Demonstrated leadership, approachability, competitiveness, and organization.
Ability to hold team members accountable while modeling personal accountability.
Ability and willingness to develop employees by demonstrating skills, explaining the reasons behind them, and working alongside employees as they improve.
Punctuality and preparation; manager start time is 8:15 a.m. or earlier.

Nice To Haves

Automotive sales management experience.
Proven automotive sales experience with readiness to step into a leadership role.
An athletic or team-captain background is welcome.

Responsibilities

Lead by example on the showroom floor by greeting customers, building relationships, and participating in their buying experience.
Work sales opportunities alongside consultants, review their pipelines, identify next steps, and help move customers toward a purchase.
Make customer calls with consultants, demonstrate effective conversations, help secure appointments, and teach sales skills.
Coach employees one-on-one on hot deals, negotiations, maturing leases, prospecting lists, and daily work plans.
Participate in closing vehicle sales by asking questions, addressing objections, and helping customers make confident buying decisions.
Create a welcoming and supportive customer experience from first interaction through delivery and follow-up.
Provide daily training through role-playing, product training, and real customer interactions, and mentor new hires.
Lead manager introductions, Mid-T.O.s, and Final T.O.s, and ensure proper needs analysis, vehicle presentations, demonstration drives, and follow-up.
Track sales goals, CRM activity, appointments, and customer satisfaction; address performance gaps with clear expectations and specific coaching.
Help resolve customer concerns, clear outstanding paperwork and funding issues, and keep inventory ready to sell.
Work with fellow managers, provide coverage, and maintain a professional showroom and lot.