Win-back Sales Specialist (Serbian-speaking)

Jooble

2d • Remote

About The Position

Jooble is a global product IT company whose main product, jooble.org, is an international hiring platform operating in 66 countries. The company aggregates job openings from multiple sources and has more than 300 professionals.

The Win-back Sales Specialist acts as an Account Manager focused on re-engaging former clients in the Serbian market. The role involves maintaining consistent contact and providing account care to help return former clients and revenue to the company. The specialist owns the former-client database, contacts clients through phone, email, and Viber, and uses Salesforce to track interactions, identify leads, and analyze the sales funnel. Success is measured by returned-client and revenue targets, while client research and feedback help identify needs and blockers and inform the product team.

Requirements

• At least 1 year of sales experience.
• Fluent Serbian for communicating with clients.
• Intermediate or higher English proficiency, spoken and written, for communicating with the team.
• CRM experience.
• Strong communication skills.
• Computer literacy, including G Suite and AI tools.

Nice To Haves

• Experience in HR technology, job boards, or related fields.

Responsibilities

• Take full ownership of the former-client database for the Serbian market.
• Contact former clients by phone, email, and Viber.
• Conduct systematic follow-up calls, ensuring each former client is contacted at least once per quarter.
• Use Salesforce to log interactions, search the old database for new leads, and analyze the sales funnel.
• Work toward KPIs for the number of returned clients and their total revenue.
• Research clients, identify their needs and blockers, and share insights with the product team.
• Achieve individual sales targets.

Benefits

• Fully remote work.
• Flexible schedule: 7 hours per day excluding lunch, Monday to Friday.
• Paid training during the first week.
• 16 days of paid vacation plus Serbian public holidays.
• Opportunity to join an international company with a mission to help people find jobs worldwide.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed