Chevy Sales Manager — Lead. Coach. Compete. Win.

Feldman Chevrolet of Lansing•Lansing, MI

10h•Onsite

About The Position

Feldman Chevrolet of Lansing is seeking a competitive, hands-on sales leader to coach the team and improve the customer experience. The Sales Manager works actively on the showroom floor, leads by example, helps consultants move opportunities toward a purchase, and takes ownership of team results. The role is suited to an approachable, organized leader who enjoys developing people and holding the team accountable while maintaining high standards for customer service. The manager coaches consultants through pipeline reviews, customer calls, negotiations, prospecting, and daily work plans. They help close deals, train employees through role-playing and real customer interactions, and lead key steps in the sales process, including manager introductions and turnover presentations. They also track goals, CRM activity, appointments, and customer satisfaction; address customer concerns and administrative issues; and support fellow managers in maintaining a professional showroom and sales lot. Manager start time is 8:15 a.m. or earlier.

Requirements

Approachable, competitive, and organized leadership style.
Holds oneself accountable and is comfortable holding others accountable.
Enjoys developing people and can demonstrate skills, explain the reasons behind them, and work alongside others as they improve.
Able to start at 8:15 a.m. or earlier.
Automotive sales management experience is valued; proven automotive sales professionals ready to step into leadership are encouraged to apply.
Submit a résumé and a brief explanation of how you coach, lead, and help your team win.

Nice To Haves

Athletic, team captain, or coaching background is welcome but not required.
Automotive sales management experience is valued.

Responsibilities

Lead by example on the showroom floor by greeting customers, building relationships, and supporting them throughout the buying experience.
Review consultants’ pipelines, identify next steps, and help move customers toward a purchase.
Make customer calls alongside consultants, demonstrate effective conversations, help secure appointments, and coach improvement.
Coach consultants one-on-one on hot deals, active negotiations, maturing leases, prospecting lists, and daily work plans.
Participate in closing vehicle sales by asking questions, addressing objections, and helping customers make confident buying decisions.
Create a welcoming and supportive customer experience from initial interaction through delivery and follow-up.
Train employees daily through role-playing, product training, and real customer interactions; mentor new hires.
Lead manager introductions, Mid-T.O.s, and Final T.O.s, and ensure proper needs analysis, vehicle presentations, demonstration drives, and follow-up.
Track sales goals, CRM activity, appointments, and customer satisfaction; set expectations and coach to address performance gaps.
Help resolve customer concerns, clear outstanding paperwork and funding issues, and keep inventory ready to sell.
Work with fellow managers, provide coverage, and maintain a professional showroom and lot.