Sales Manager - M&R Hotel Management, New York

M&R Hotel Management•New York, NY

11d

About The Position

The Sales Manager is responsible for the hotel’s sales functions, including soliciting accounts, developing and growing client relationships, and up-selling hotel rooms to meet or exceed sales and hotel goals. The role prospects and develops new accounts, follows up promptly on leads and sales inquiries, initiates sales, qualifies prospects, entertains clients, conducts site visits, determines rates, prepares proposals, negotiates contracts, services accounts, and analyzes lost business. The position sells, coordinates, and executes agreements for group business, communicating relevant information to hotel departments to support successful delivery. The Sales Manager maintains client relationships, pursues revenue opportunities across hotel offerings, and collaborates with departments to ensure business is executed effectively. The schedule is flexible and driven by client and event needs, including availability on days, nights, holidays, and weekends.

Requirements

Effectively attain assigned sales, revenue, and solicitation-call goals.
Be available for a flexible schedule, including days, nights, holidays, and weekends, based on client and hotel needs.
Ideally, have 3–5 years of selling experience in Group, FIT, and Business Travel Sales.

Nice To Haves

3–5 years of selling experience in Group, FIT, and Business Travel Sales (identified as ideal).

Responsibilities

Attain assigned sales, revenue, and solicitation-call goals.
Draft proposals, contracts, letters, and reports in a timely manner.
Sell, coordinate, and execute group business agreements and communicate group requirements to hotel departments.
Solicit new and existing accounts through client calls, direct sales calls, sales blitzes, and hotel tours; maintain relationships with existing clients.
Provide leadership in guest hospitality and customer service, seek feedback on product quality and service levels, and promote positive guest relations.
Develop and implement quarterly SMART plans.
Maintain accurate, organized, current, and well-documented Sales Force records.
Promptly and efficiently follow up on customer needs and inquiries.
Contact in-house customers to promote goodwill and encourage additional business, repeat bookings, and referrals.
Manage account details and document all relevant solicitation and closing activity.
Collaborate with hotel departments to support flawless execution and resolve issues related to booked business.
Maximize revenue by selling all facets of the hotel to previous, current, and potential clients.
Negotiate terms and conditions that meet customer requirements using professional sales techniques.
Maintain relationships with key accounts to increase customer satisfaction and account revenue.
Develop and deliver persuasive sales presentations to prospective clients.
Travel locally for outside sales calls, hotel promotion, site inspections, and competitive business reviews.
Research periodicals, the internet, trade journals, and other publications for potential business opportunities.
Prepare information for, meet with, and entertain clients as appropriate to potential account business.
Attend or host hotel events as required.
Audit or assist with client billing as required.
Follow brand sustainability guidelines and practices.
Perform other duties assigned by management that the employee is capable of performing.