Sales Manager - Deerfield Square
About The Position
Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in creating excellent glasses-shopping experiences. The role engages with customers, contributes to process ideation and improvement, and participates in special projects. The Sales Manager helps shape and drive Warby Parker Retail while gaining exposure to strategic operations and learning from business and Retail leaders. The position is also described as similar to an Assistant Store Manager role at other brands. The Sales Manager communicates the company’s values and brand philosophy, oversees store operations including inventory and point-of-sale troubleshooting, and develops processes to improve customer service and shopping experiences. The role directs a team of 8–10 members, supports their performance reviews and training, and helps maintain an inclusive, service-minded workplace.
Requirements
- Retail experience, including at least 1 year in a management position.
- Exceptional interpersonal skills.
- Managerial experience in sales or operations at a complex, customer-focused retailer.
- Self-starter with an entrepreneurial spirit.
- Eagerness to learn new skills.
- Upbeat and empathetic team player.
- Consistent drive to perform at a high level and help teammates reach their targets.
- Ability to bring positive, fun energy to the workplace, including when working long hours.
- Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker’s values and brand philosophy to customers.
- Troubleshoot the point-of-sale system.
- Oversee store inventory management procedures.
- Develop processes that improve customer service and optimize shopping experiences.
- Manage and implement daily zoning schedules.
- Open and close the store.
- Lead shift-start and end-of-day meetings, as well as roundtables and other meetings as needed.
- Direct a team of 8–10 team members and demonstrate excellent customer service.
- Help conduct biannual team member performance reviews with the Store Leader and Associate Store Leader.
- Assist with new-hire onboarding and ongoing training.
- Treat customers with respect and cultivate an inclusive, service-minded work culture.
Benefits
- Health, vision, and dental insurance (full-time employees).
- Life and AD&D insurance (full-time employees).
- Paid sick leave (full-time and part-time employees; details vary).
- Paid holidays (full-time employees).
- Vacation days per year (full-time employees).
- 401(k) retirement savings plan (full-time employees).
- Parental leave, including for non-birthing parents (full-time employees).
- Short-term disability (full-time employees).
- Employee Stock Purchase Plan (full-time and part-time employees).
- Employee Assistance Program (full-time and part-time employees).
- Bereavement support (full-time employees).
- Optical education reimbursement (full-time employees).
- Free eyewear (full-time and part-time employees).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
